Adding Press Ganey Forsta, the trusted standard for healthcare experience, to the Qualtrics XM dataset combines decades of proprietary healthcare data and regulatory systems with the leading XM AI & data platform to supercharge human experience management for all industries.

将医疗体验的权威标准Press Ganey Forsta加入Qualtrics XM数据集，结合了数十年专属的医疗数据和监管系统与领先的XM AI及数据平台，为各行业的人类体验管理注入强大动力。

AI is redefining patient expectations in real time, and healthcare systems are racing to close the gap between clinical excellence and modern consumer-grade experiences.

人工智能正在实时重新定义患者的期望，而医疗系统正竞相缩小临床卓越性与现代消费者级体验之间的差距。

Qualtrics + Press Ganey Forsta gives healthcare leaders the power to anticipate patient needs before they escalate, transforming healthcare experience from reactive measurement into predictive action.

Qualtrics + Press Ganey Forsta 赋予医疗领导者在患者需求升级之前预测的能力，将医疗体验从被动测量转变为预测行动。

The largest tech acquisition in Utah history marks a defining moment for the future of AI, healthcare, and Experience Management.

犹他州历史上最大的技术收购标志着人工智能、医疗保健和体验管理未来的决定性时刻。

PROVO, Utah

犹他州普罗沃

,

，

May 18, 2026

2026年5月18日

/PRNewswire/ -- Today Qualtrics announced the completion of its acquisition of Press Ganey Forsta for $6.75 billion USD. Qualtrics created the Experience Management category to deliver legendary experiences for organizations and the people they serve. The acquisition expands the world's largest proprietary human Experience Management (XM) AI & data platform with the scale and depth of the world's largest healthcare experience dataset..

/PRNewswire/ -- 今天，Qualtrics宣布以67.5亿美元的价格完成了对Press Ganey Forsta的收购。Qualtrics开创了体验管理类别，致力于为组织及其服务的人员提供卓越的体验。此次收购通过全球最大规模的医疗保健体验数据集，扩展了全球最大的专有人类体验管理（XM）人工智能和数据平台。

The Experience Gap problem

经验差距问题

The experience gap is the delta between what patients expect versus what organizations can deliver. Life is moving at the speed of AI and expectations have never been higher. Patients no longer compare their healthcare experience to the hospital across town, but to the best hospitality, travel, dining, concierge, and digital experiences they have anywhere in their lives.

体验差距是指患者期望与组织能够提供的服务之间的差异。生活正以人工智能的速度发展，期望值从未如此之高。患者不再将他们的医疗体验与同城的另一家医院进行比较，而是与他们在生活中所经历的最佳酒店、旅行、餐饮、礼宾服务和数字体验相比较。

Now, people walk into healthcare systems informed, researched, empowered, anxious, and expectation-hungry with an AI doctor in their pocket..

现在，人们走进医疗系统时，已经做好了准备，进行了研究，充满信心，同时也感到焦虑，并且怀揣着极高的期望，因为他们口袋里装着一位人工智能医生。

'AI permanently changed what people expect from every experience in their lives,' said Jason Maynard, CEO of Qualtrics. 'That's why the future will be won in the Experience Gap. Leaders want to deliver intelligent, responsive, and predictable human experiences. In the age of AI, experience is now the differentiator in every industry, and for the first time ever that problem can be solved in healthcare.

Qualtrics首席执行官贾森·梅纳德表示：“人工智能永久改变了人们对生活中每一次体验的期望。这就是为什么未来将在体验差距中决定胜负。领导者希望提供智能、响应迅速且可预测的人类体验。在人工智能时代，体验现在是每个行业的差异化因素，而医疗保健领域首次能够解决这一问题。”

The rich data and context intelligence we are building raises the standard for what experience management can do across every industry we serve.'.

我们正在构建的丰富数据和上下文智能提升了我们所服务的每个行业中体验管理可以实现的标准。

Experience Management is the required context for human-first AI experiences

体验管理是实现以人为先的人工智能体验的必要背景

The Qualtrics proprietary XM AI and data platform provides the human understanding and contextual inference that large language models alone lack. This transforms proprietary experiential signals into trusted, outcome-driven experiences in every moment that matters.

Qualtrics 专有的 XM AI 和数据平台提供了大型语言模型所缺乏的人类理解与上下文推断能力。这将专有的体验信号转化为在每个关键时刻都值得信赖、以结果为导向的体验。

Press Ganey Forsta is the trusted standard for healthcare experience. More than 41,000 healthcare facilities rely on Press Ganey Forsta measurement systems, including the majority of U.S. hospitals. This proprietary advantage is based on decades of patient voice data, deep relationships with provider, payer, and post-acute leaders.

Press Ganey Forsta 是医疗体验的可信标准。超过 41,000 家医疗机构依赖 Press Ganey Forsta 的测量系统，其中包括大多数美国医院。这一专有优势基于数十年的患者声音数据，以及与医疗服务提供者、支付方和急性后期领导者之间的深厚关系。

This unique combination is purpose-built for the clinical, regulatory, and operational realities of care delivery. .

这种独特的组合是专门为临床、监管和运营的现实情况而设计的。

The combination of Qualtrics and Press Ganey Forsta enables healthcare providers and payers to benefit from the most robust and complete human experience set of experiential data in the world.

Qualtrics与Press Ganey Forsta的结合使医疗保健提供者和支付者能够从世界上最强大、最完整的人类体验数据集中受益。

This dataset creates the engine for a new generation of Al-driven synthetic experience intelligence systems capable of simulating outcomes, predicting human needs and behaviors, and orchestrating more personalized experiences at unprecedented scale.

该数据集为新一代人工智能驱动的合成体验智能系统提供了引擎，能够模拟结果、预测人类需求和行为，并以前所未有的规模编排更加个性化的体验。

The future of healthcare will be defined by both clinical excellence, and the ability to orchestrate connected, whole-person experiences across the entire spectrum of healthcare, recovery, behavioral health, preventative care and wellness.

医疗保健的未来将由临床卓越性以及在医疗保健、康复、行为健康、预防护理和健康等整个医疗领域协调连贯的全人体验的能力共同定义。

With the acquisition of Press Ganey Forsta the Experience Management dataset expands significantly with the inclusion of an entirely unique and broad dimension of data around the most important element of every human's life, their health.

通过收购Press Ganey Forsta，体验管理数据集显著扩展，新增了一个围绕人类生活中最重要元素——健康——的独特且广泛的数据维度。

For Qualtrics customers in financial services, public sector, technology, retail, hospitality, and beyond, this means a more powerful platform — more data, more context, and more precise AI — in service of the same outcomes they rely on Qualtrics to deliver today.

对于金融服务业、公共部门、技术、零售、酒店业及其他领域的 Qualtrics 客户而言，这意味着一个更强大的平台——更多的数据、更多的背景信息以及更精确的人工智能——以为他们今天依赖 Qualtrics 提供的相同成果服务。

Leaders across healthcare support the combination of Qualtrics and Press Ganey Forsta

医疗保健领域的领导者们支持将Qualtrics与Press Ganey Forsta结合使用。

'The opportunity ahead for healthcare is not simply more data or more AI, it is the ability to turn insight into timely, human-centered action,' said

“医疗保健领域的机遇不仅仅是更多的数据或更多的人工智能，而是将洞察力转化为及时的、以人为中心的行动的能力，”

David Entwistle, President and CEO of Stanford Health Care.

大卫·恩特威斯尔，斯坦福医疗保健公司的总裁兼首席执行官。

'As the industry evolves, organizations that succeed will be those that pair proven technology with deep expertise in patient and care team experience to drive meaningful improvements in care delivery, trust, and outcomes.'

“随着行业的发展，成功的组织将是那些将经过验证的技术与患者和护理团队体验的深厚专业知识相结合，以推动护理服务、信任和结果取得有意义改善的组织。”

'At Carilion, our focus is always delivering safe, high-quality care and the best care experience for our patients,' said

“在卡里莱恩，我们的重点始终是为患者提供安全、高质量的护理以及最佳的护理体验，”

Steve Arner, President and CEO of Carilion Clinic

史蒂夫·阿纳，卡里莱恩诊所总裁兼首席执行官

. 'To meet evolving community needs, health systems need to understand what patients and caregivers are experiencing in real time and respond thoughtfully. The combination of Qualtrics and Press Ganey Forsta will help identify timely insights to support informed decisions, stronger connections, and ultimately a better care experience for our team and the patients who depend on us.'.

“为了满足不断变化的社区需求，医疗系统需要实时了解患者和护理人员的体验，并做出深思熟虑的回应。Qualtrics 与 Press Ganey Forsta 的结合将有助于发现及时的洞察，以支持明智的决策、更紧密的联系，并最终为我们团队及依赖我们的患者提供更好的护理体验。”

'Our unwavering commitment has always been to deliver the highest quality, safest and most compassionate care for patients. The combination of Qualtrics and Press Ganey will enable our organization to seamlessly bridge the gap between patient experience and clinical outcomes. We are excited to leverage these unified capabilities to surface real time insights, act faster and continuously elevate our standard of care,' said.

“我们始终坚定不移地致力于为患者提供最高质量、最安全和最具关怀的护理。Qualtrics与Press Ganey的结合将使我们的组织能够无缝弥合患者体验与临床结果之间的差距。我们非常兴奋能够利用这些统一的能力，揭示实时洞察，更快采取行动，并不断提升我们的护理标准。”

Stephen J. Motew, M.D., President and CEO of UF Health

斯蒂芬·J·莫特威医学博士，UF Health总裁兼首席执行官

.

。

'This combination brings together two dynamic companies that provide deep AI-powered analytic insights and drive improvement, ultimately accelerating our goal to reach zero harm and build resiliency in the workforce, with the benefactors being our patients, families, clinicians and team members,' said .

“这种组合汇集了两家充满活力的公司，它们提供深入的AI驱动分析洞察，并推动改进，最终加速我们实现零伤害和建立劳动力韧性的目标，而受益者将是我们的患者、家属、临床医生和团队成员，”他表示。

John Couris, President and CEO of Tampa General Hospital

约翰·库里斯，坦帕综合医院总裁兼首席执行官

.

。

'Qualtrics' acquisition of Press Ganey Forsta reflects a broader industry shift toward unifying experience and operational data to power AI-driven decision-making,' said

“Qualtrics收购Press Ganey Forsta反映了整个行业向统一体验和运营数据以推动人工智能决策的更广泛转变，”

Keith Kirkpatrick, VP & Research Director with The Futurum Group

凯斯·柯克帕特里克，未来集团副总裁兼研究总监

. 'By combining healthcare-specific benchmarking and provider data with its XM platform, healthcare organizations will be well positioned to transition from relying solely on retrospective insights to leveraging real-time, outcome-oriented actions that improve both patient and provider experiences.'.

“通过将其XM平台与特定于医疗保健的基准测试和供应商数据相结合，医疗机构将能够很好地从单纯依赖回顾性洞察转向利用实时、以结果为导向的行动，从而改善患者和供应商的体验。”

About The Company

关于公司

Together, Qualtrics and Press Ganey Forsta are the world's leading Experience Management (XM) platform, helping organizations understand, predict, and improve human outcomes across customer, employee, and patient experiences. By uniting Qualtrics' leadership in Experience Management with Press Ganey Forsta's Human Experience (HX) Platform, the combined company enables organizations to turn experience insights into strategic advantage across healthcare, financial services, hospitality, retail, technology, and other industries worldwide..

Qualtrics与Press Ganey Forsta共同构成了全球领先的体验管理（XM）平台，帮助组织了解、预测并改善客户、员工和患者体验中的人类结果。通过将Qualtrics在体验管理领域的领导地位与Press Ganey Forsta的人类体验（HX）平台相结合，这家联合公司使各组织能够将体验洞察转化为战略优势，覆盖医疗保健、金融服务、酒店、零售、技术及其他行业。

Contact:

联系人：

Ross Lambert,

罗斯·兰伯特，

[email protected]

电子邮件地址

SOURCE Qualtrics, LLC

来源：Qualtrics, LLC

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