卫生护理系统提供商Clarify Health收购Loyal Health，打造医疗健康行业首个闭环网络智能与患者激活平台-动脉网

Clarify Health Acquires Loyal Health to Create Healthcare’s First Closed-Loop Network Intelligence and Patient Activation Platform

Healthcare IT Today 等信源发布 2026-06-19 21:13

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Combination Unifies Referral Intelligence and Quality Analytics with Purpose-Built Care Activation, Closing the Gap Between Knowing Where Patients Need Care and Moving them Into It

该组合方案将转诊智能与质量分析同专为护理激活设计的工具相统一，弥合了“了解患者所需护理”与“推动患者实际接受护理”之间的差距

Clarify Health

, a tech-enabled outcomes company delivering referral intelligence, quality measurement, and network performance solutions for health systems, today announced it has completed the acquisition of

，一家提供转诊智能、质量评估和网络绩效解决方案的科技驱动型成果公司，今日宣布已完成对

Loyal Health Holdings, Inc.

忠诚健康控股有限公司

, a healthcare-specific patient activation platform. The combination creates the industry’s first closed-loop network intelligence engine, a single platform that identifies where patients need to go for care, activates them into the right provider, and measures whether it worked.

，一个专为医疗保健设计的患者激活平台。两者的结合打造了业界首个闭环网络智能引擎，这是一个单一平台，能够识别患者需要前往何处接受护理，引导他们对接合适的医疗服务提供者，并评估干预效果。

Loyal’s

忠诚的

Care Activation Platform

护理激活平台

manages more than 80,000 provider and location profiles. It powers millions of patient searches and real-time scheduling transactions annually across a nationwide base of health system customers. Paired with Clarify’s Meridian intelligence platform, the combined company provides health systems with end-to-end visibility and control over patient access, referral performance, and network growth.

管理着超过80,000个医疗服务提供者及地点档案。每年在全国范围内的健康系统客户基础上，支撑数百万次患者搜索和实时预约交易。与Clarify的Meridian智能平台相结合，合并后的公司为健康系统提供对患者接入、转诊表现和网络增长的全流程可见性与控制力。

Existing customers of both companies will continue to receive the same products, services, and support they rely on today..

两家公司的现有客户将继续获得他们目前所依赖的相同产品、服务和支持。

“Health systems know that better referral management drives better outcomes,” said Todd Gottula, Co-Founder and CEO at Clarify. “What they haven’t had is a single platform that connects the intelligence, where should this patient go, with the activation that gets them there. Clarify provides the intelligence.

“医疗系统深知，更优质的转诊管理能够带来更好的治疗结果，”Clarify 联合创始人兼首席执行官 Todd Gottula 表示。“他们此前缺乏的是一个单一平台，能够将‘患者应前往何处’的智能决策与确保患者顺利抵达的执行环节相连接。Clarify 提供这种智能决策支持。”

Loyal provides the activation. Together, we’re giving health systems the ability to run the full loop from referral to measured outcome.”.

Loyal 负责激活环节。通过携手合作，我们赋予医疗体系实现从转诊到结果评估的全流程闭环管理能力。

The Referral Gap

转诊缺口

Health systems manage thousands of referral decisions daily. Industry research estimates that 30 to 50 percent of referrals never result in a completed visit, costing health systems 10 to 30 percent of potential revenue. With median hospital operating margins hovering near 1%, even modest referral leakage can be the difference between a sustainable operation and one that cannot invest in its mission..

医疗系统每天要处理成千上万的转诊决策。行业研究估计，30%到50%的转诊最终并未完成就诊，导致医疗系统损失10%到30%的潜在收入。由于医院的中位运营利润率徘徊在1%左右，即使是轻微的转诊流失，也可能决定一家医疗机构是能够可持续运营，还是无力为其使命进行投资。

But the referral gap is not only a financial problem. It is also a quality problem, an access problem, and a strategic problem, and many health systems are solving each in isolation. The root cause is structural: the intelligence about where patients need to go for care lives in one system, while the tools to move patients into that care live in another..

但转诊差距不仅是一个财务问题，也是一个质量问题、可及性问题和战略问题，而许多医疗系统正在孤立地解决这些问题。其根本原因是结构性的：关于患者需要去哪里接受护理的信息存在于一个系统中，而将患者转入该护理体系的工具却存在于另一个系统中。

What the Combination Delivers

组合交付的内容

Referral intelligence to patient activation. Meridian identifies high-value referral corridors, quantifies leakage, and surfaces growth opportunities. Loyal activates patients into those pathways through targeted outreach, digital engagement, and real-time scheduling.

从转诊智能到患者激活。Meridian 识别高价值转诊路径，量化患者流失，并挖掘增长机会。Loyal 通过定向外联、数字互动和实时预约，引导患者进入这些路径。

Closed-loop outcomes measurement. The combined platform measures the full chain from referral identification through patient conversion and downstream utilization in a single view.

闭环结果测量。该综合平台在单一视图中测量从转诊识别到患者转化及后续利用的完整链条。

Healthcare-Native, AI at every layer. Loyal’s platform was built from the ground up for health systems, with clinically validated taxonomies and native EHR integrations. Clarify’s machine learning models for quality, cost, and network performance combine with Loyal’s AI-powered scheduling, chat, and predictive propensity engines to deliver decision-grade intelligence and automated activation across the full referral lifecycle..

医疗原生，AI 贯穿每一层。Loyal 的平台专为医疗系统从零构建，具备临床验证的分类体系及原生的电子健康记录（EHR）集成。Clarify 针对质量、成本和网络性能的机器学习模型，与 Loyal 由 AI 驱动的调度、聊天及预测倾向引擎相结合，在整个转诊生命周期中提供决策级智能和自动化激活能力。

“Loyal has built a platform that close to 500 hospitals rely on to connect patients with the care they need,” said Nanette Oddo, former CEO at Loyal Health. “This combination ensures that work continues with the resources, data, and scale to make it even more impactful for our customers and the communities they serve.”.

“Loyal 打造了一个平台，近 500 家医院依赖该平台将患者与其所需的医疗服务连接起来，”Loyal Health 前首席执行官 Nanette Oddo 表示。“此次合并确保我们的工作能够依托资源、数据和规模优势继续推进，从而为我们的客户及其服务的社区创造更大的影响。”

“Clarify is becoming the system in which health systems manage referral performance and network integrity,” said Will Reed, General Partner at Spark Capital and Clarify Board Member. “The industry is shifting toward AI-enabled outcomes delivery, and Clarify, especially now with Loyal’s activation capabilities, will be the platform to power it.”.

“Clarify 正在成为医疗系统用于管理转诊绩效和网络完整性的核心系统，”Spark Capital 普通合伙人兼 Clarify 董事会成员 Will Reed 表示。“行业正朝着由人工智能驱动的成果交付模式转型，而 Clarify，尤其是结合 Loyal 的患者激活能力后，将成为支撑这一转型的平台。”

Leadership and Organization

领导力与组织

Todd Gottula, Co-Founder and CEO at Clarify, leads the combined company. Loyal operates as a wholly owned subsidiary of Clarify Health.

Clarify 的联合创始人兼首席执行官 Todd Gottula 领导合并后的公司。Loyal 作为 Clarify Health 的全资子公司运营。

Terms of the transaction were not disclosed.

交易条款未予披露。

Orrick, Herrington & Sutcliffe LLP served as legal counsel to Clarify. Goodwin Procter LLP served as legal counsel to Loyal. OM Partners served as financial advisor to Loyal.

Orrick, Herrington & Sutcliffe LLP 担任 Clarify 的法律顾问。Goodwin Procter LLP 担任 Loyal 的法律顾问。OM Partners 担任 Loyal 的财务顾问。

About Clarify Health

关于 Clarify Health

Clarify Health is a tech-enabled outcomes company that helps health systems see and act on what matters most: where patients need care, how networks are performing, and where value is being created or lost. With the acquisition of Loyal Health, Clarify now combines the Meridian intelligence platform with Loyal’s Care Activation Platform to deliver the industry’s first closed-loop system from insight to activation to outcomes.

Clarify Health 是一家技术驱动的成果导向型公司，帮助医疗系统洞察并采取行动，聚焦于最关键的事项：患者需要护理的地点、网络绩效表现，以及价值创造或流失的环节。通过收购 Loyal Health，Clarify 现在将 Meridian 智能平台与 Loyal 的护理激活平台相结合，提供业内首个从洞察到激活再到成果闭环系统。

Headquartered in San Francisco. For more information, visit .

总部位于旧金山。欲了解更多信息，请访问。

clarifyhealth.com

。

About Loyal Health

关于 Loyal Health

Loyal Health is a healthcare-specific patient activation platform that empowers health systems to acquire, engage, and retain patients through provider data management, intelligent care search, real-time scheduling, reputation management, AI-powered chat, and CRM. Founded in 2015, Loyal was among the first companies to bring AI to digital patient engagement.

Loyal Health 是一款专为医疗健康领域设计的患者激活平台，通过提供者数据管理、智能护理搜索、实时预约、声誉管理、人工智能驱动聊天以及客户关系管理（CRM），帮助医疗系统获取、互动并留住患者。Loyal Health 成立于 2015 年，是最早将人工智能应用于数字患者互动的公司之一。

Loyal is now a wholly owned subsidiary of Clarify Health. For more information, visit .

Loyal 现在是 Clarify Health 的全资子公司。欲了解更多信息，请访问。

loyalhealth.com

。

To learn more about the combined platform, visit

如需了解更多关于该平台的信息，请访问

clarifyhealth.com

or contact your account team directly.

或直接联系您的客户团队。

Originally announced June 4th, 2026

最初于2026年6月4日宣布