SAN FRANCISCO

旧金山

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，

June 24, 2026

2026年6月24日

/PRNewswire/ --

/美通社/ --

Valence AI

价态人工智能

, an emotional intelligence infrastructure company, today announced $5 million in total funding, including a seed round led by Differential Ventures, with participation from Difference Partners, Willowtree Ventures, Change Paradox Ventures, and SRI International. The announcement coincides with the issuance of two U.S.

，一家情感智能基础设施公司，今日宣布完成总额500万美元的融资，其中包括由Differential Ventures领投的种子轮，Difference Partners、Willowtree Ventures、Change Paradox Ventures以及SRI International参与投资。该公告恰逢两项美国

patents on the company's proprietary audio signal processing pipeline, among the only patents ever issued on identifying emotional state from live speech in real-time conversation using deep learning..

该公司专有音频信号处理流水线的专利，是迄今为止仅有的几项利用深度学习在实时对话中从现场语音识别情绪状态的专利之一。

The company builds the emotional intelligence infrastructure for voice AI. Its Pulse Emotion model analyzes live calls and classifies emotional state from speech in real time, turning tone, pacing, and other vocal cues into structured data that voice agent builders, contact center platforms, and sales and support teams can act on alongside transcripts and intent.

该公司为语音人工智能构建情感智能基础设施。其Pulse Emotion模型可实时分析通话内容，从语音中识别并分类情绪状态，将语调、语速及其他声音线索转化为结构化数据，供语音代理开发者、联络中心平台以及销售和支持团队结合转录文本与意图信息共同使用。

The company was founded by Chloe Duckworth and Shannon Brownlee, who launched Valence AI after a hackathon project focused on helping neurodivergent people better understand emotional cues in conversation..

该公司由克洛伊·达克沃斯和香农·布朗利创立，她们在一次黑客马拉松项目后推出了Valence AI，该项目旨在帮助神经多样性人群更好地理解对话中的情绪线索。

Valence AI develops and publishes its own foundation models, trained on proprietary speech datasets built to reflect a wide range of demographic and neurotype diversity, and reports 92 percent accuracy on internal benchmarks. Products include emotion-aware IVR, an Agent Assist copilot for live call coaching, emotionally intelligent AI voice agents, and post-call quality assurance.

Valence AI 开发并发布其自有基础模型，这些模型在专有语音数据集上进行训练，旨在反映广泛的人口统计特征和神经类型多样性，并在内部基准测试中报告了 92% 的准确率。其产品包括情绪感知交互式语音应答（IVR）系统、用于实时通话指导的智能助手副驾、具备情感智能的 AI 语音代理，以及通话后质量保证解决方案。

Integrations with ElevenLabs and Cartesia enable realistic, expressive audio informed by its emotional analysis of the speaker. In production deployments, the company reports handle time reductions of 30 percent, alongside gains in customer satisfaction scores, close rates, and time to close..

与 ElevenLabs 和 Cartesia 的集成，能够基于对说话者的情感分析，生成逼真且富有表现力的音频。在实际部署中，该公司报告称处理时间减少了 30%，同时客户满意度评分、成交率以及成交周期均有所提升。

'Voice AI has made enormous progress toward understanding what people say. The more challenging gap remains what people mean, and emotional state understanding is the signal that closes that gap,' said Nick Adams, Managing Partner at Differential Ventures. 'Valence AI is building the infrastructure layer that makes that signal usable, and they are doing it with proprietary models, issued patents, and enterprise-scale deployments that deliver measurable business impact.'.

“语音人工智能在理解人们所说内容方面取得了巨大进展。更具挑战性的差距在于理解人们的言外之意，而情绪状态理解正是弥合这一差距的关键信号，”Differential Ventures 的管理合伙人尼克·亚当斯表示。“Valence AI 正在构建使该信号得以应用的基础设施层，他们通过专有模型、已授权专利以及企业级部署来实现这一目标，并带来可衡量的商业影响。”

The company holds two U.S. patents on identifying emotional state from live speech in real-time conversation, both issued in June 2026. The patents cover how Valence AI converts raw audio into an emotion classification, normalizing for pitch and timbre so the signal reflects a speaker's emotional state rather than their demographic profile.

该公司拥有两项美国专利，涉及在实时对话中从现场语音识别情绪状态，这两项专利均于2026年6月获得授权。这些专利涵盖了Valence AI如何将原始音频转换为情绪分类，并对音高和音色进行归一化处理，从而使信号反映说话者的情绪状态，而非其人口统计特征。

One patent covers the core signal processing pipeline; the other extends that method to include live haptic feedback. Valence AI both owns the IP and runs commercial deployments on the same technology, a combination that remains uncommon in the emotion AI market..

一项专利涵盖了核心信号处理流程；另一项专利则将该方法扩展至包含实时触觉反馈。Valence AI 既拥有相关知识产权，又基于同一技术进行商业化部署，这种组合在情感人工智能市场中仍然罕见。

'Voice AI has gotten remarkably good at understanding what people say, but it still can't hear how they feel: the frustration under a polite request, the hesitation before someone hangs up,' said Chloe Duckworth, co-founder and CEO of Valence AI. 'That gap between human experience and machine intelligence is exactly what we close.

“语音人工智能在理解人们所说的内容方面已经表现得非常出色，但它仍然无法感知他们的情绪：比如礼貌请求背后隐藏的沮丧，或是在挂断电话前的犹豫。”Valence AI 的联合创始人兼首席执行官 Chloe Duckworth 表示，“人类体验与机器智能之间的这一差距，正是我们要弥合的。”

Real emotional alignment begins when models understand both the intent and impact of their output. We're building the emotional communication layer that gives voice AI that understanding.'.

当模型能够理解其输出背后的意图与影响时，真正的情感对齐便由此开始。我们正在构建情感沟通层，赋予语音AI这种理解能力。

The new funding will support expansion of Pulse's language coverage, currently live in English with additional languages underway, deeper integrations across voice AI orchestration platforms, and new hires in engineering, go-to-market, and customer success. Valence AI's customers include Harte Hanks, CustomerHD, and BPO Centers.

新资金将用于支持Pulse扩大语言覆盖范围（目前仅提供英语服务，其他语言版本正在开发中），深化与各类语音AI编排平台的集成，并在工程、市场拓展和客户成功团队方面增加招聘。Valence AI的客户包括Harte Hanks、CustomerHD和BPO Centers。

Its technology is deployed across Fortune 500 retailers, healthcare, and clinical research environments. The company has also introduced the Emotion Quotient, a customer satisfaction metric calculated from real-time emotional signals during each turn of a call rather than post-call surveys, designed as a more precise alternative to NPS for voice-heavy businesses..

其技术已部署于《财富》500强零售商、医疗保健以及临床研究环境中。该公司还推出了“情绪商数”（Emotion Quotient），这是一种客户满意度指标，基于通话每一轮次中的实时情绪信号计算得出，而非依赖通话后调查，旨在为以语音业务为主的企业提供比净推荐值（NPS）更精准的替代方案。

About Valence AI

关于 Valence AI

Valence AI builds emotional intelligence infrastructure for voice. Its patented signal processing pipeline and Pulse Emotion models listen to how people sound on calls, detect how they feel in real time, and turn that into data voice AI systems can use alongside intent and transcripts. The company holds two issued U.S.

Valence AI 为语音构建情感智能基础设施。其专利信号处理管道和 Pulse Emotion 模型能够监听通话中人们的声音，实时检测他们的情绪，并将其转化为数据，供语音 AI 系统与意图识别及转录文本结合使用。该公司拥有两项已授权的美国专利。

patents on its core signal processing methodology and serves customer intelligence and contact center operators across customer support, financial services, and healthcare. Its products, including emotion-aware IVR, Agent Assist, AI Agent, and post-call quality assurance, are SOC 2 Type 2 and HIPAA compliant.

拥有其核心信号处理方法论的专利，并为支持、金融服务和医疗保健领域的客户情报及联络中心运营商提供服务。其产品包括情感感知交互式语音应答（IVR）、坐席辅助、AI 智能体以及通话后质量保证，均符合 SOC 2 Type 2 和 HIPAA 合规要求。

Learn more at .

了解更多，请访问。

getvalenceai.com

getvalenceai.com

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About Differential Ventures

关于 Differential Ventures

Differential Ventures is an early-stage venture capital firm founded in 2018, that invests in enterprise AI and data infrastructure companies at the pre-seed and seed stages. The firm partners with technical founders building dynamic AI systems and data technologies that enable the data-driven economy.

Differential Ventures 是一家成立于2018年的早期风险投资公司，专注于在预种子轮和种子轮阶段投资企业级人工智能和数据基础设施公司。该公司与技术创始人合作，共同构建推动数据驱动型经济发展的动态人工智能系统和数据技术。

Differential is comprised of industry experts from leading hedge funds and executives from high-growth tech companies who provide domain expertise, operational support, and a specialized network to help portfolio companies scale. For more information, visit .

Differential 由来自领先对冲基金的行业专家和高增长科技公司的企业高管组成，他们提供领域专业知识、运营支持以及专业人脉网络，助力投资组合公司实现规模化发展。欲了解更多信息，请访问。

https://www.differential.vc/

https://www.differential.vc/

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Media Contact

媒体联系人

Laura Anderson McGrath for Valence AI

劳拉·安德森·麦格拉思 代表 Valence AI

[email protected]

[email protected]

SOURCE Valence AI

来源：Valence AI

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