Converse Health agents read incoming referrals, track follow-up, and assemble payer paperwork, expanding Hello Patient's automation from the front office through the back office

Converse Health 智能体读取转入的转诊信息，跟踪后续跟进情况，并整理付款方文书工作，将 Hello Patient 的自动化范围从前台扩展至后台。

AUSTIN, Texas

得克萨斯州奥斯汀

,

，

Sept. 15, 2026

2026年9月15日

/PRNewswire/ --

/美通社/ --

Hello Patient

您好，患者

, the agentic AI company reinventing patient communications from the front office to the back office, today announced it has acquired Converse Health, an AI workflow automation company built for outpatient medical practices. Converse Health expands Hello Patient's front-office capabilities with AI agents that handle the document and chart work that surrounds a patient visit.

，这家正在重塑从前台到后台患者沟通方式的代理式人工智能公司，今日宣布已收购Converse Health，一家专为门诊医疗实践打造的AI工作流自动化公司。Converse Health通过能够处理患者就诊相关文档和病历工作的智能体，扩展了Hello Patient的前台能力。

Now high-volume outpatient providers, from primary and urgent care to ENT, dental, and specialty practices, can use Hello Patient to automate much of their administrative work, from the first phone call through the back office..

如今，高门诊量的医疗服务提供者，从初级保健和紧急护理到耳鼻喉科、牙科及各类专科诊所，均可使用 Hello Patient 来自动化处理大量行政工作，涵盖从首次电话咨询到后台办公的整个流程。

Converse Health was founded in 2023 by

Converse Health 成立于 2023 年，由

Louis Sallerson

路易斯·萨勒森

,

，

Val Zinchenko

瓦尔·津琴科

, and

，和

Adam Teitelman

亚当·泰特尔曼

to build custom administrative workflows for independent medical practices in dermatology, women's health, pain medicine, and orthopedics. The company raised $1.3 million and grew to serve dozens of practices.

为皮肤科、女性健康、疼痛医学和骨科的独立医疗实践构建定制化的管理工作流程。该公司筹集了130万美元，并发展到服务于数十家医疗机构。

'Operations leaders are being forced to bolt AI onto existing systems and buy solutions one task at a time, which is unmanageable. Practices want to redesign their workflows and decision-making around AI agents,' said

“运营领导者被迫将人工智能拼接到现有系统中，并针对单个任务逐一采购解决方案，这种模式难以管理。医疗机构希望围绕人工智能代理重新设计其工作流程和决策机制，”

Alex Cohen

亚历克斯·科恩

, CEO and founder of Hello Patient. 'Our AI agents carry real conversations so every call gets answered and patients' needs are handled from start to finish. Converse Health brings the same automation to the back office, and the busywork stops landing on staff so they can focus on care instead of administrative tasks.'.

Hello Patient 的首席执行官兼创始人表示：“我们的 AI 智能体能够进行真实对话，确保每一通电话都得到接听，并从头到尾满足患者的需求。Converse Health 将同样的自动化技术应用于后台办公，使员工不再被繁琐的事务性工作所困扰，从而能够专注于护理工作，而非行政任务。”

Practices lose patients at the front desk. Up to 42% of patient calls and texts go unanswered during busy hours. The back-office work that follows the call is just as costly. A referral arrives as a fax that someone opens, classifies, matches to a patient, and files before any care gets scheduled. A patient calls to schedule a follow-up, hits voicemail, calls back, and gets a busy signal.

医疗机构在前台环节流失患者。在繁忙时段，高达42%的患者来电和短信未被回应。随之而来的后台工作同样成本高昂。转诊信息以传真形式到达，需有人打开、分类、匹配到对应患者并归档，然后才能安排任何诊疗服务。患者致电预约复诊，却转入语音信箱；再次拨打时，又遇到占线信号。

Staff spend the day playing phone tag with patients, referring offices, and payers, and the appointment never gets booked..

工作人员整天都在与患者、转诊办公室和支付方进行无休止的电话拉锯战，而预约却始终未能成功安排。

Most of the administrative work in a practice follows a similar workflow: answer the call, route the fax, book the follow-up the chart asked for, send the payer what it wants. Hello Patient now automates the majority of work across a practice's operations, giving staff time back for the patient standing in front of them.

诊所中的大部分行政工作都遵循类似的工作流程：接听电话、转发传真、预约病历中要求的复诊、向支付方发送其所需的信息。Hello Patient 现在能够自动化处理诊所运营中的大部分工作，让员工有更多时间专注于面前的患者。

Practice leaders also get a single view of how the operation actually runs and one company accountable for it..

实践领导者还能获得对运营实际运作方式的单一视图，并由一家公司对此负责。

'The agents have been a great addition to our practice,' said Jeff Craven, COO at Ortho1, an orthopedic group running this back-office technology across 100% of their incoming referrals, successfully scheduling 57% of engaged patients and processing referrals in half the time. 'We were inundated with incoming referrals.

“智能代理为我们的实践带来了极大的助力，”Ortho1首席运营官Jeff Craven表示。Ortho1是一家骨科医疗集团，其全部 incoming 转诊均采用了该后台技术，成功为57%的互动患者完成预约，并将转诊处理时间缩短了一半。“我们曾不堪重负，面临海量的 incoming 转诊。”

The agent has shouldered a significant portion of our proactive outreach without requiring any additional support from our staff.'.

该代理承担了我们主动外联工作的很大一部分，且无需我们的员工提供任何额外支持。

Converse Health provides an AI layer that reads and writes to EHRs and delivers automation in days. The acquisition transforms these back-office capabilities into an agentic workflow using Hello Patient:

Converse Health 提供一个人工智能层，能够读取和写入电子健康记录（EHR），并在数天内实现自动化。此次收购通过 Hello Patient 将这些后台能力转化为代理工作流：

Referral and fax intake

转介与传真接收

— Agents open incoming faxes, identify what each one is, match it to a patient record or create one, and file the document where staff expect to find it.

- 代理人员打开收到的传真，识别每份传真的内容，将其与患者记录进行匹配或创建新记录，并将文档归档至工作人员预期的位置。

Chart-driven follow-up

图表驱动的跟进

— Agents read the clinical note and incoming labs, find the patients whose follow-up window has passed without an appointment, and reach out to book them.

— 智能体阅读临床笔记和最新的实验室检查结果，找出随访窗口期已过但尚未预约的患者，并联系他们进行预约。

Authorization paperwork

授权文件

— Agents pull patient and procedure details from the chart, compose the request for authorization, and route it to staff for review before it reaches the payer.

— 智能体从病历中提取患者和手术详情，撰写授权申请，并在提交给支付方之前将其转交工作人员审核。

Records and registration

记录与注册

— Agents complete registration from a phone call, retrieve imaging, and fulfill medical records requests.

— 智能体通过电话完成注册，调取影像资料，并处理病历请求。

'Hello Patient already sits at the front door of thousands of practices, so Converse Health becomes a natural extension,' said Sallerson, who joins Hello Patient as product leader for back-office and specialty workflows. 'Together, we can deliver these back-office capabilities at real scale and cover a practice's operations end-to-end with one AI layer.

“Hello Patient 已经服务于成千上万家诊所的前台流程，因此 Converse Health 成为其自然延伸，”萨勒森表示，他加入 Hello Patient，担任后台及专科工作流的产品负责人。“携手合作，我们能够以真正的规模提供这些后台能力，并通过单一 AI 层覆盖诊所运营的全流程。”

Doctors and their staff keep the exam room. We'll convert more patients at the front desk and handle the paperwork before the visit and the follow-up after it.'.

医生及其工作人员负责诊室。我们将在前台接待更多患者，并在就诊前处理文书工作，以及安排就诊后的随访事宜。

Converse Health capabilities are available as part of the Hello Patient agentic AI platform now.

Converse Health 的功能现已作为 Hello Patient 智能体 AI 平台的一部分提供。

Read the full story

阅读完整故事

on our website.

在我们的网站上。

About Hello Patient

关于 Hello Patient

Hello Patient is a healthcare AI company that runs the operations of outpatient healthcare practices, from the first patient call through the back office. Its AI agents handle every patient conversation, inbound and outbound, across voice, text, and web chat. Agents answer calls, book appointments, run new-patient intake, answer insurance questions, take refill requests, follow up after visits, do recall outreach, convert referrals, and handle billing and collections.

Hello Patient 是一家医疗保健人工智能公司，负责运营门诊医疗实践的全流程业务，涵盖从首次患者来电到后台管理的各个环节。其人工智能代理处理所有患者的对话交互，包括呼入和呼出，支持语音、短信和网络聊天等多种渠道。这些代理能够接听电话、预约就诊、执行新患者入院登记、解答保险相关问题、处理处方续药请求、进行诊后随访、开展召回外联、转化转诊患者，并处理账单及催收事务。

Founded in 2024 and based in Austin, Texas, Hello Patient integrates with the EHR, practice management, and CRM systems that healthcare runs on, including ModMed, athenahealth, and eClinicalWorks. Hello Patient is HIPAA-compliant, SOC 2 Type 2 certified, and signs a BAA with every client. Learn more at .

Hello Patient 成立于 2024 年，总部位于德克萨斯州奥斯汀，可与医疗保健行业运行的电子健康记录（EHR）、实践管理和客户关系管理（CRM）系统集成，包括 ModMed、athenahealth 和 eClinicalWorks。Hello Patient 符合 HIPAA 合规要求，获得 SOC 2 Type 2 认证，并与每位客户签署商业伙伴协议（BAA）。了解更多请访问 。

https://www.hellopatient.com

https://www.hellopatient.com

.

。

Frequently asked questions

常见问题

What are Hello Patient's AI agents capable of today?

Hello Patient 的 AI 智能体目前具备哪些能力？

Hello Patient's agents answer calls, book appointments, run new-patient intake, collect payments, take refill requests, and run recall and follow-up outreach across voice, text, and web chat. A call that needs a person reaches the staff with the context attached, and the agents never give medical advice.

Hello Patient 的智能代理负责接听电话、预约就诊、执行新患者入院登记、收取费用、处理续药请求，并通过语音、短信和网页聊天进行召回及随访外联。需要人工介入的通话会将相关背景信息一并转接给工作人员，且这些智能代理从不提供医疗建议。

At Pulse-MD, a multi-location urgent care group in New York, the answer rate went from 73% to 100% in the first 30 days. Across Hello Patient clients, practices booked 27% more patient visits with the agent answering the phones (August 2026 client data)..

在纽约的多地点紧急护理集团Pulse-MD，接听率在头30天内从73%提升到了100%。根据Hello Patient客户的数据（2026年8月），使用智能代理接听电话的诊所患者预约量增加了27%。

How do Hello Patient's agents handle billing calls?

Hello Patient 的智能代理如何处理账单查询电话？

Agents run inbound and outbound billing calls and texts. They explain the charges and what insurance covers, walk patients through payment-plan options, and text a secure payment link. Piedmont Urgent Care, the largest urgent care network in Georgia, put a Hello Patient agent on its patient billing line.

智能体处理进出境的计费电话和短信。它们解释费用明细及保险覆盖范围，指导患者了解付款计划选项，并发送安全支付链接。佐治亚州最大的紧急护理网络Piedmont Urgent Care在其患者计费热线上部署了Hello Patient智能体。

It answers more than 20,000 billing calls a month, with no hold time, resolving about half of all calls without a person. A disputed charge goes to the billing team as a ticket with the conversation attached. The billing office retired its voicemail box on June 1, 2026..

该系统每月处理超过20,000个账单咨询电话，无需等待，并且约有一半的电话无需人工介入即可解决。对于有争议的收费问题，系统会将其作为工单连同对话记录一并转交给账单团队。账单办公室已于2026年6月1日停用了其语音信箱。

What back-office work can AI agents take over now?

人工智能代理现在可以接管哪些后台工作？

Four capabilities come over with Converse Health: referral and fax intake, chart-driven follow-up, authorization paperwork, and records and registration. The agent opens an incoming fax, matches it to a patient record or creates one, and files it where staff expect to find it. It reads the clinical note and incoming labs, finds the patients whose follow-up window has passed with nothing booked, and reaches out to book them.

Converse Health 具备四项核心能力：转诊与传真录入、基于病历的随访管理、授权文书处理，以及病历与注册管理。智能代理会打开传入的传真，将其匹配至现有患者档案或创建新档案，并将其归档至医护人员预期的位置。它还能读取临床笔记和传入的实验室检查结果，识别出随访窗口期已过但尚未预约的患者，并主动联系他们完成预约。

For an authorization, it pulls the patient and procedure details from the chart and writes the request; a person reviews it and sends it to the payer, and the agent does not submit..

在授权过程中，系统会从病历中提取患者和手术详情并生成申请；由人工审核后发送给支付方，代理不会提交。

How do the agents handle referrals?

代理如何处理转介？

An agent now handles the referral from the fax to the booked visit. It opens the incoming fax, matches it to the patient record or creates one, and files it. Hello Patient's outbound agent then texts the referred patient and books the visit. At Ortho1 Medical Group, an orthopedic group in San Diego, that outbound agent booked 190 referral visits in its first two months; 57% of the patients who replied booked, with no added staff..

如今，一个智能体负责处理从传真到预约就诊的转诊流程。它打开收到的传真，将其与患者记录匹配或创建新记录，并进行归档。随后，Hello Patient 的外呼智能体会向被转诊的患者发送短信并安排就诊。在位于圣地亚哥的骨科医疗集团 Ortho1 Medical Group，该外呼智能体在运行的前两个月内成功安排了 190 次转诊就诊；在回复短信的患者中，有 57% 完成了预约，且无需增加任何工作人员。

‍

（空字符串）

Media Contact:

媒体联系人：

Roger Villareal

罗杰·维拉雷亚尔

[email protected]

[email protected]

SOURCE Hello Patient

来源：你好，患者

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