Telehealth has emerged as an important way to receive care, especially after Covid-19 when many providers were forced to provide care virtually. San Francisco-based Hims & Hers, however, has always been telemedicine-based, even before the pandemic. It offers care across all 50 states for conditions related to sexual health, hair care, mental health, skincare and primary care..

远程保健已成为接受护理的重要方式，特别是在新型冠状病毒肺炎之后，当时许多提供者被迫提供虚拟护理。然而，即使在大流行之前，总部位于旧金山的Hims和Hers也一直以远程医疗为基础。它为所有50个州提供与性健康、头发护理、心理健康、皮肤护理和初级保健有关的护理。。

At the ViVE conference on Monday, MedCity News sat down with Dr. Pat Carroll, chief medical officer of Hims & Hers, to discuss where he thinks the healthcare industry is excelling when it comes to telehealth and where he thinks it’s lacking.

在周一的ViVE会议上，MedCity News与Hims＆Hers的首席医疗官帕特·卡罗尔（PatCarroll）博士坐下来讨论了他认为医疗保健行业在远程保健方面的优势和不足之处。

He said that what the industry is doing well with telehealth is expanding access to care. But he added that in order to “win” in telehealth, the care needs to be specialized and personalized.

他说，该行业在远程医疗方面做得很好的是扩大了获得护理的机会。但他补充说，为了在远程医疗中“获胜”，护理需要专业化和个性化。

“[The care should] relate to the individual customer and be really customer-focused,” Carroll said. “You just can’t offer a generic telehealth offering and say people are going to gravitate towards it because what we’ve seen coming out of the pandemic in routine primary care, that acute episodic care, urgent care … folks are going back to their primary care providers.”.

卡罗尔说：“护理应该与个人客户相关，真正以客户为中心。”。“你不能提供一个通用的远程医疗服务，并说人们会被它所吸引，因为我们在常规初级保健，急性发作性护理，紧急护理中看到的流行病……人们正在回到他们的初级保健提供者那里。”。

Where there has especially been a lot of traction in telehealth is with mental health, Carroll said.

卡罗尔说，在远程保健领域，心理健康尤其引人注目。

“You can actually connect with a psychiatrist, psychiatric nurse practitioner or a family physician who is trained in mental health in less than six hours,” he said. “It takes eight weeks to see a psychiatrist in the brick-and-mortar world.”

他说：“实际上，你可以在不到六个小时的时间内与接受过心理健康培训的精神科医生、精神科护士或家庭医生联系。”。“在实体世界里看精神病医生需要八周的时间。”

But when it comes to where the healthcare industry is lacking with telehealth, Carroll said that “investment in quality sometimes wasn’t the first inclination.”

但是，当谈到医疗保健行业缺乏远程保健时，卡罗尔说“有时质量投资并不是第一倾向。”

“I think sometimes for telehealth companies, they get into it and they may have a part-time chief medical officer or [quality] is not a big focus to start with,” he declared. “But it has to be because it’s healthcare. It’s not just tech. … You’ve got to start with quality. Build the structure so you can add on verticals, but still have that same quality structure in place.”.

他宣称：“我认为，有时对于远程医疗公司来说，他们会加入，他们可能会有一名兼职首席医疗官，或者[质量]不是一个重点。”。“但这必须是因为它是医疗保健。它不仅仅是技术……你必须从质量开始。建立结构，这样你可以增加垂直领域，但仍然有相同的质量结构。”。

He said that to ensure Hims & Hers provides quality care, the company has three full-time nurse practitioners reviewing charts every day to know which providers are following guidelines, if their notes are easy to understand for the next provider and to make sure the right medications are being prescribed..

他说，为了确保Hims和Hers提供优质护理，该公司有三名全职护士每天查看图表，以了解哪些提供者遵循指导原则，如果他们的笔记易于下一个提供者理解，并确保处方正确。。

The company also reported its fourth quarter and full year 2023 financial results on Monday. It had a net income of $1.2 million in the fourth quarter of 2023, compared to a net loss of $10.9 million during the same period in 2022. For the full year, it had a $23.5 million net loss, versus a $65.7 million net loss in 2022.

周一，该公司还公布了第四季度和2023年全年的财务业绩。2023年第四季度净收入为120万美元，而2022年同期净亏损为1090万美元。全年净亏损2350万美元，而2022年净亏损6570万美元。

Its revenue for 2023 was $872 million. The company expects to surpass $1 billion in revenue in 2024 and have its first full year of net income profitability..

2023年的收入为8.72亿美元。该公司预计2024年收入将超过10亿美元，并实现其第一个全年净收入盈利能力。。

Hims & Hers has also expanded its service lines recently. In December, it launched a weight loss program and in August, it began offering men’s cardiovascular health treatment. In January, it announced a partnership with Hartford HealthCare to connect people to in-person care.

Hims&Hers最近也扩大了服务范围。12月，它启动了一项减肥计划，8月，它开始提供男性心血管健康治疗。今年1月，该公司宣布与哈特福德医疗保健公司建立合作关系，将人们与个人护理联系起来。

Photo: Alisa Zahoruiko, Getty Images

照片：艾莉莎·扎荷瑞科（AlisaZahoruiko），盖蒂图片社（Getty Images）