Coordinated companion care from Papa Pals and social care navigators will help address unique member needs upstream, while improving member experience and satisfaction

来自Papa Pals和社会护理导航员的协调伴侣护理将有助于解决上游独特的成员需求，同时提高成员体验和满意度

MIAMI, Oct. 4, 2023 /PRNewswire/ -- Papa, a curated platform of companionship and support, and HealthTeam Advantage (HTA), the business name of Care N' Care Insurance Company of North Carolina, LLC, today announced a partnership to bring vital social support to older adults, including those with heart failure and diabetes, throughout North Carolina.

迈阿密，2023年10月4日/PRNewswire/-Papa，一家公司和支持的策划平台，以及北卡罗来纳州有限责任公司Care N'Care保险公司的商业名称HealthTeam Advantage（HTA），今天宣布合作为北卡罗来纳州的老年人，包括心力衰竭和糖尿病患者提供重要的社会支持。

The collaboration will offer an additional layer of care and personalized support to members enrolled in traditional Medicare Advantage, as well as members with heart failure and diabetes enrolled in HealthTeam Advantage's Chronic Condition Special Needs Plan (C-SNP)..

该合作将为参加传统医疗保险优势的成员以及参加HealthTeam Advantage慢性病特殊需求计划（C-SNP）的心力衰竭和糖尿病成员提供额外的护理和个性化支持。。

In 2024, eligible HealthTeam Advantage members will have access to critical social support from Papa's network of vetted and empathetic companions, called Papa Pals. Papa Pals support a range of day-to-day needs, such as transportation to doctor's appointments, fall risk assessments, and of course, social connection.

2024年，符合条件的HealthTeam Advantage成员将获得Papa被称为Papa Pals的被审查和同情同伴网络的关键社会支持。Papa Pals支持一系列日常需求，例如运送到医生预约，跌倒风险评估，当然还有社会联系。

Members will also receive expert, hands-on support from a dedicated team of social care navigators via Papa's Social Care Navigation offering. Within this closed loop system, social care navigators assess members' whole health needs and deploy Papa Pals to look for certain risks in the home and provide last-mile support, in addition to connection to health plan and/or community resources..

成员还将通过Papa的社会关怀导航提供，从专门的社会关怀导航员团队获得专家动手支持。在这个闭环系统中，社会护理导航员评估成员的整体健康需求，并部署Papa Pals来寻找家庭中的某些风险，并提供最后一英里的支持，以及与健康计划和/或社区资源的联系。。

Since its founding in 2015, HealthTeam Advantage has worked to provide reliable, accessible care to its Medicare beneficiaries across North Carolina. This partnership with Papa reinforces HealthTeam Advantage's commitment to providing a white-glove experience for its members, including those at higher risk for unmet needs and open gaps in care related to managing a chronic condition..

自2015年成立以来，HealthTeam Advantage一直致力于为北卡罗来纳州的Medicare受益人提供可靠，易于获得的护理。与Papa的这种合作加强了HealthTeam Advantage的承诺，为其成员提供白手套体验，包括那些面临未满足需求的高风险人群，以及与管理慢性病相关的护理差距。。

'This important partnership with Papa underscores HealthTeam Advantage's commitment to providing personalized service, quality, and enhanced care experiences to our members,' said Brendan Hodges, HealthTeam Advantage president and CEO. 'Together, we will ensure our Medicare Advantage and C-SNP members receive the support they need to achieve whole health—right to their front doors.

“与Papa的这一重要合作关系强调了HealthTeam Advantage致力于为我们的成员提供个性化服务，质量和增强的护理体验，”HealthTeam Advantage总裁兼首席执行官Brendan Hodges说我们将共同确保我们的Medicare Advantage和C-SNP成员获得他们实现整体健康所需的支持。

We're confident this access to a trusted Pal and team of social care navigators will result in an even better experience for our members, while improving their health outcomes.'.

我们相信这种对可信赖的朋友和社会护理导航员团队的访问将为我们的成员带来更好的体验，同时改善他们的健康结果。

It's widely known that unmet social needs, including loneliness and social isolation, contribute to poor health outcomes, particularly for marginalized and at-risk populations. According to data from a regional Medicare Advantage plan located in Ohio, older adults enrolled in Papa reporting high levels of loneliness had higher instances of chronic conditions, such as heart disease, cognitive disorders, and depression.

众所周知，未满足的社会需求，包括孤独和社会孤立，导致健康状况不佳，特别是边缘化和高危人群。根据位于俄亥俄州的区域医疗保险优势计划的数据，参加Papa报告高度孤独的老年人患有慢性病，如心脏病，认知障碍和抑郁症。

And the data show a 45% increase in the level of loneliness for members who had a high number of comorbidities, compared to those with a lower number—indicating those managing chronic conditions have a heightened need for social support..

数据显示，合并症较多的成员的孤独感水平增加了45%，而那些数字较低的人则表明那些管理慢性病的人对社会支持的需求增加。。

Papa Pals support members' social needs in countless ways—from providing rides to the grocery store to helping access telehealth services to lending a listening ear—and gain unique insights along the way. To date, Papa Pals have completed more than 1.9 million visits with members, and since Social Care Navigation's initial rollout in 2022, Papa Pals and Papa's social care navigators have uncovered more than 147,000 social needs and care gaps, resolving issues such as risk of losing housing, trouble paying for groceries, and overdue health screenings..

帕帕·帕尔斯（Papa Pals）以无数方式支持成员的社会需求，从乘坐杂货店到帮助获得远程医疗服务，倾听并在此过程中获得独特的见解。迄今为止，Papa Pals已经完成了超过190万次与会员的访问，自2022年社会关怀导航首次推出以来，Papa Pals和Papa的社会关怀导航员已经发现了超过147000个社会需求和护理差距，解决了诸如失去住房，杂货支付困难以及过期的健康检查。。

'As health plans look to treat the whole person and get upstream of potential issues, they're increasingly turning to Papa to reach their most underserved members and to continue to uncover and close the loop on social and clinical needs,' said Andrew Parker, Papa founder and CEO. 'We're thrilled to partner with progressive health plans like HealthTeam Advantage as we prepare to complete 1 million visits this year—and in the process, drive positive health outcomes, reduce unnecessary healthcare utilization, and improve member retention.'.

“随着健康计划寻求治疗整个人并掌握潜在问题的上游，他们越来越多地转向Papa接触他们服务最不足的成员，并继续发现并弥合社会和临床需求的循环，”Andrew Parker说，Papa创始人兼首席执行官“我们很高兴与HealthTeam Advantage等渐进式健康计划合作，因为我们准备今年完成100万次访问，并在此过程中推动积极的健康结果，减少不必要的医疗保健利用，并提高会员保留率。

About PapaPapa is a new kind of care, built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health.

关于帕帕帕是一种建立在人际关系基础上的新型护理。在全国范围内，健康计划和雇主希望Papa通过将老年人和家庭与Papa Pals，受过训练和审查的同伴配对，提供帮助的手和张开的耳朵，提供更少的孤独感和更好的健康，从而提供重要的社会支持。

Founded in 2017 and headquartered in Miami, Papa is backed by Canaan, Tiger Global Management, Comcast Ventures, SoftBank Vision Fund 2, TCG, Initialized Capital, and Seven Seven Six, among other revered institutional and individual investors. We envision a world where no one has to go it alone. Learn more at papa.com..

Papa成立于2017年，总部设在迈阿密，由Canaan，Tiger Global Management，Comcast Ventures，SoftBank Vision Fund 2，TCG，初始化资本以及七至六家其他知名机构和个人投资者提供支持。我们设想一个世界，没有人必须独自一人去。在papa.com了解更多信息。。

About HealthTeam AdvantageCare N' Care Insurance Company of North Carolina, LLC (CNC-NC) dba HealthTeam Advantage (HTA) is a health insurance plan founded in 2015 in Greensboro, N.C. HTA offers Medicare Advantage plans to eligible Medicare beneficiaries in certain counties in North Carolina and is committed to the health and well-being of its members and communities.

关于HealthTeam AdvantageCare N'Care Insurance Company of North Carolina，LLC（CNC-NC）dba HealthTeam Advantage（HTA）是一项于2015年在北卡罗来纳州格林斯伯勒成立的健康保险计划.HTA为某些县的符合条件的Medicare受益人提供Medicare Advantage计划。北卡罗来纳州，致力于其成员和社区的健康和福祉。

HTA offers medical and prescription drug benefits, dental, vision, hearing, as well as personalized customer service. Learn more at HealthTeamAdvantage.com..

HTA提供医疗和处方药福利，牙科，视力，听力以及个性化客户服务。在HealthTeamAdvantage.com了解更多信息。。

Papa Media Contact:Jill Bongiorni Meadows[email protected]

Papa媒体联系人：Jill Bongiorni Meadows〔email protected〕

SOURCE Papa Inc.

来源Papa Inc。