ALEXANDRIA, Va.--(BUSINESS WIRE)--Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK) and a global leader in healthcare communications, released the results of its thirteenth annual survey on communications in healthcare. This year more than 150 executives, physicians, nurses, IT personnel, contact center representatives, and more from around the U.S.

弗吉尼亚州亚历山大（BUSINESS WIRE）-Spok Holdings，Inc。（纳斯达克股票代码：Spok）的合资子公司Spok，Inc。和医疗保健通讯全球领导者发布了第十三次年度调查结果医疗保健通讯。今年来自美国各地的150多名高管，医生，护士，IT人员，联系中心代表等等。

responded with eye-opening input about the state of communication at their respective organizations..

对各自组织的沟通状况进行了开眼的回应。。

The survey is designed to assess how clinical communication is handled in U.S. healthcare organizations, as well as the trends, challenges, and predictions shaping this critical capability. The survey results unveiled three major takeaways: 1) Unified communication is essential for modern healthcare; 2) Addressing burnout is imperative and 3) Diversity in communication devices remains relevant..

该调查旨在评估美国医疗机构如何处理临床沟通，以及塑造这一关键能力的趋势，挑战和预测。调查结果公布了三大成果：1）统一沟通对现代医疗保健至关重要；2） 解决职业倦怠势在必行，3）通信设备的多样性仍然相关。。

“Despite the challenges hospitals and healthcare systems face, we realize that effective and efficient communication is crucial for improving patient safety and outcomes and mitigating the risk of clinician burnout,” said Vincent D. Kelly, chief executive officer of Spok Holdings, Inc. “While budget and resource constraints remain the biggest challenge for healthcare leaders when considering new technology, the quality and safety of patient care remains paramount.” Key findings in the 2023 survey include insights into the evolution of mobile devices, the continued importance and usage of pagers, priorities for clinical communication and collaboration platforms, and clinician burnout and the role of communications..

Spok Holdings首席执行官Vincent D.Kelly说：“尽管医院和医疗保健系统面临挑战，但我们意识到有效和高效的沟通对于改善患者安全和结果以及减轻临床医生职业倦怠的风险至关重要，Inc.“虽然预算和资源限制仍然是医疗保健领导者在考虑新技术时面临的最大挑战，但患者护理的质量和安全仍然至关重要。”2023年调查的主要发现包括洞察移动设备的发展，传呼机的持续重要性和使用，临床沟通和协作平台的优先事项，和临床医生的职业倦怠和沟通的作用。。

Current communication challenges and devices

当前的通信挑战和设备

For the fourth year in a row, respondents cited budget and resource constraints as the No. 1 obstacle to advancing hospital communications. Consistent with previous years, this obstacle far outranks all other challenges in advancing hospital communications (49%). Also, the emphasis on user education has notably increased from 3% in 2022 to 7% in 2023..

连续第四年，受访者将预算和资源限制列为推进医院沟通的首要障碍。与前几年一致，这一障碍远远超过推进医院沟通的所有其他挑战（49%）。此外，对用户教育的重视程度从2022年的3%显着提高到2023年的7%。。

Although smartphones continue to be the No. 1 supported device for clinical communications, there was a continued decrease in their usage (61% in 2023 compared to 74% in 2022, and 79% in 2021). This could be attributed to both security concerns and cost implications. The healthcare IT industry’s needs are continuously evolving, and the role of smartphones might be redefined in the face of emerging technologies and changing operational requirements..

虽然智能手机仍然是临床通信的第一支持设备，但其使用量持续下降（2023年为61%，2022年为74%，2021年为79%）。这可能归因于安全问题和成本影响。医疗保健IT行业的需求正在不断发展，面对新兴技术和不断变化的运营需求，智能手机的作用可能会被重新定义。。

Similar to 2022, encrypted pager usage continues to rise steadily, which could indicate a return to simpler, more cost-effective communication. Overall, pagers remain important tools for hospitals and health systems, and this year’s responses emphasize the dynamic nature of device adoption in the healthcare IT landscape..

与2022年类似，加密寻呼机的使用量继续稳步上升，这可能表明回到更简单，更具成本效益的通信。总体而言，传呼机仍然是医院和卫生系统的重要工具，今年的回应强调了医疗保健IT领域中设备采用的动态性。。

The concern about the security of patient information and proprietary health system data communicated through potentially unsecure tools continues to evolve. Respondents indicating they’re “Not concerned” has been on the rise since 2021, suggesting perhaps a growing trust in communication tools.

对通过潜在不安全工具传达的患者信息和专有卫生系统数据安全性的担忧不断发展。表示“不关心”的受访者自2021年以来一直在上升，这表明人们对通信工具的信任度可能越来越高。

Clinician burnout and the role of communications

临床医师职业倦怠与沟通的作用

A concerning 76% of healthcare workers still report some level of burnout, although those who felt extreme burnout decreased from 25% to 16% within three years. This might indicate improved interventions, better support mechanisms, or perhaps a post-pandemic stabilization. Almost 70% of IT executives rated that level of burnout as “a great deal” or “considerably” – the most affected group in 2023.

A大约76%的医护人员仍然报告有一定程度的倦怠，尽管那些感到极度倦怠的人在三年内从25%下降到16%。这可能表明干预措施得到改善，支持机制得到更好，或者可能是大流行后的稳定。几乎70%的IT高管将这种倦怠程度评为“很多”或“相当”-2023年受影响最大的群体。

Clinicians were not far behind, with almost 60% indicating high levels of burnout. This year’s data highlights the continued importance of addressing burnout in the healthcare sector, as it affects everyone from top executives to staff members.

临床医生并不遥远，近60%表示高度倦怠。今年的数据强调了解决医疗保健部门职业倦怠的持续重要性，因为它影响了从高层管理人员到员工的每个人。

Addressing staffing concerns and improving support from leadership emerged as top strategies to mitigate burnout.

解决人员问题和改善领导层的支持已成为减轻职业倦怠的首要策略。

What’s next for healthcare organizations

医疗机构的下一步是什么

When asked about the current status of IT projects, 47% say it’s “business as usual” for IT, down from 52% in 2022. This slight decline suggests that while most projects continued to run smoothly, a few might have encountered challenges or shifted priorities.

当被问及IT项目的现状时，47%的人表示这是“照常营业”，而不是2022年的52%。这种轻微的下降表明，虽然大多数项目继续顺利运行，但少数项目可能遇到挑战或转移优先事项。

In general, approximately 60% of respondents intend to resume IT projects within the next 12 months, which suggests a collective optimism or plan to get most of these projects back on track relatively soon and also recognizing the importance of IT projects to improve healthcare operations and patient care..

总的来说，大约60%的受访者打算在未来12个月内恢复IT项目，这表明集体乐观或计划尽快使大部分这些项目恢复正常，并认识到IT项目对改善医疗保健运营的重要性和病人护理。。

The responses from the 2023 survey yield valuable information that can help the healthcare industry tackle their biggest communication challenges and guide planning efforts in the coming months and years. Having secure communication among care team members is paramount for clinical communication and collaboration (CC&C) platforms.

2023年调查的回复提供了有价值的信息，可以帮助医疗行业应对最大的沟通挑战，并指导未来几个月和几年的规划工作。在护理团队成员之间进行安全沟通对于临床沟通与协作（CC＆C）平台至关重要。

Although the mix of communication devices continues to shift, the value of having a single platform to communicate with all devices is key. Pager use continues to rise, suggesting that a significant majority of hospitals and healthcare systems continue to implement them in their device mix..

尽管通信设备的组合不断变化，但拥有单个平台与所有设备通信的价值是关键。Pager的使用持续增加，这表明绝大多数医院和医疗保健系统继续在其设备组合中实施它们。。

If you’re interested in more survey results, you can download the report here.

如果您对更多调查结果感兴趣，可以在此处下载报告。

About Spok

关于Spok

Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Alexandria, Virginia, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians and support administrative compliance.

Spok Holdings，Inc。（纳斯达克股票代码：Spok）的合资子公司Spok，总部设在弗吉尼亚州亚历山大市，为成为医疗保健传播领域的全球领导者而自豪。我们在何时何地向护理团队提供临床信息，以改善患者预后。顶级医院依靠Spok CareConnect®平台来增强临床医生的工作流程并支持行政合规性。

Our customers send over 70 million messages each month through their Spok® solutions. Spok enables smarter, faster clinical communication..

我们的客户每月通过Spok®解决方案发送超过7000万条消息。Spok使更智能，更快的临床沟通成为可能。。