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Tonal与Extend合作,为客户提供技术支持的产品保护

Tonal Partners with Extend to Offer Technology-Enabled Product Protection to Customers

businesswire 等信源发布 2023-11-02 19:59

可切换为仅中文


SAN FRANCISCO--(BUSINESS WIRE)--Extend, the leader in technology-enabled product protection, announced today a partnership with Tonal, a leader in the home fitness equipment industry with its advanced strength and personal training platform that combines proprietary digital weight, artificial intelligence, and expert-led coaching, to offer Extend Product Protection to Tonal’s customers.

旧金山-(BUSINESS WIRE)-技术支持产品保护领域的领导者Extend今天宣布与家庭健身设备行业领导者Tonal建立合作关系,其先进的力量和个人培训平台结合了专有的数字重量,人工智能和专家领导的辅导,为Tonal的客户提供广泛的产品保护。

The Extend solution will offer nationwide in-home service and repairs for Tonal customers who purchase protection plans. The program includes 4- and 5-year protection plans and will cover accidental damage and, once the manufacturer warranty ends, mechanical and electrical failure..

Extend解决方案将为购买保护计划的张力客户提供全国范围的家庭服务和维修。该计划包括4年和5年的保护计划,涵盖意外损坏,一旦制造商保修结束,机械和电气故障。。

“We are excited to partner with Tonal, a leader in the at home intelligent fitness space, to contribute to the exceptional customer service they deliver across their community,” said Rohan Shah, Co-Founder and Chief Revenue Officer of Extend. “By offering product protection through Extend, Tonal will underscore their commitment to consumers across the entire product life cycle and our solution will also drive incremental revenue for the company.

Extend的联合创始人兼首席税务官Rohan Shah说:“我们很高兴与国内智能健身空间的领导者Tonal合作,为他们在社区提供的卓越客户服务做出贡献。”。“通过扩展提供产品保护,Tonal将强调他们在整个产品生命周期中对消费者的承诺,我们的解决方案也将为公司带来增量收入。

Together, we’re excited to make sure that no Tonal customer ever misses a workout!”.

总之,我们很高兴确保没有任何音调的顾客错过锻炼!”我们很高兴。

“Tonal is proud to partner with Extend to offer customers continued support with in-home repairs and servicing on their Tonal,” said Phillippe Lambotte, VP of Customer Care, Logistics and Field Operations at Tonal. “It is important to us that we offer our customers service options throughout the life cycle of their Tonal trainer so that their fitness routine is never compromised.

Tonal的客户护理,物流和现场运营副总裁Phillippe Lambotte说:“Tonal很高兴与Extend合作,为客户提供持续的家庭维修和维修服务支持。”。“对我们来说,重要的是我们在客户培训师的整个生命周期中为客户提供服务选项,以便他们的健身习惯永远不会受到影响。

With Extend, we have both unlocked a revenue stream and a scalable way to service customers. Together we will help Tonal customers be their strongest.”.

通过Extend,我们既解锁了收入流,又为服务客户提供了可扩展的方式。我们一起帮助客户成为他们最强的客户。”。

For merchants that are known for superior customer service, technology-enabled product protection has become a key differentiator with consumers and an important source of incremental revenue for brands. For more information about Product Protection by Extend, visit https://www.extend.com/product-protection..

对于以卓越客户服务而闻名的商人而言,技术支持的产品保护已成为消费者的关键差异化因素,也是品牌增量收入的重要来源。有关Extend产品保护的更多信息,请访问https://www.extend.com/product-protection..

About Extend

关于扩展

Extend, a leading modern Product Protection Platform, enables merchants to easily offer protection plans and deliver an elegant support experience to end customers. Through its AI-driven technology, Extend handles everything from offer merchandising and optimization, to replacement or reimbursement resolutions and delivering seamless end-to-end customer experiences.

Extend是一个领先的现代产品保护平台,使商人能够轻松提供保护计划,并为最终客户提供优雅的支持体验。通过其AI驱动技术,扩展处理从提供商品和优化,更换或报销解决方案以及提供无缝的端到端客户体验等一切。

The company’s API-first solution has reinvented the antiquated extended warranty and shipping protection industries by eliminating many of the issues customers face with legacy providers, boosting customer confidence and retention. Extend works with over 800 leading manufacturers and retailers across multiple industries such as electronics, furniture, jewelry, sports and fitness, auto parts, and more..

该公司的API first solution通过消除客户与遗留提供商面临的许多问题,增强了客户的信心和保留力,重新发明了过时的延期保修和运输保护行业。扩展与电子,家具,珠宝,运动和健身,汽车部件等多个行业的800多家领先制造商和零售商的合作。。

Extend is backed by industry-leading venture capital firms and financial companies including SoftBank Vision Fund 2, Amex Ventures, Meritech Capital Partners, PayPal Ventures, GreatPoint Ventures, Nationwide, Tomales Bay Capital, Launchpad Capital, and 40 North. The company was founded in 2019 and is headquartered in San Francisco, CA.

Extend得到了行业领先的风险投资公司和金融公司的支持,包括SoftBank Vision Fund 2,Amex Ventures,Meritech capital Partners,PayPal Ventures,GreatPoint Ventures,Nationwide,Tomales Bay capital,Launchpad capital和40 North。该公司成立于2019年,总部设在加利福尼亚州旧金山。

To learn more, visit www.extend.com..

要了解更多信息,请访问www.extend.com。。

About Tonal

关于音调

Tonal is the intelligent home gym and the first truly personalized approach to strength training. The Tonal platform combines world-class industrial design, data science, computer vision, and artificial intelligence (AI) to help enable people to lead healthier lives and effectively reach their fitness goals.

Tonal是智能家庭健身房,也是第一个真正个性化的力量训练方法。Tonal平台结合了世界一流的工业设计,数据科学,计算机视觉和人工智能(AI),帮助人们过上更健康的生活,有效实现健身目标。

A full-body strength assessment automatically sets the optimal weight for every move, and adaptive digital weight adjusts in real-time for the most personalized and effective workout that helps members achieve measurable results. Tonal offers more than three thousand coach-led, on-demand and live workouts across a number of fitness categories including strength training, cardio, yoga, HIIT, mobility, and more.

全身力量评估可自动为每次移动设置最佳重量,并实时调整自适应数字体重,以实现最个性化和有效的锻炼,帮助成员取得可测量的结果。Tonal提供超过三千名教练领导,按需和现场锻炼,包括力量训练,心脏,瑜伽,HIIT,机动性等等。

Founded by Aly Orady, a supercomputer engineer, Tonal is backed by leading growth and venture capital investors including L Catterton, THVC, Cobalt Capital, Kindred Ventures, Dragoneer, Sapphire Ventures, Mayfield, Shasta Ventures, and Delta-v as well as leading investors in health and fitness. The company is headquartered in San Francisco, California..

Tonal由超级计算机工程师Aly Orady创立,得到领先的增长和风险投资投资者的支持,包括L Catterton,THVC,Cobalt capital,Kindred Ventures,Dragoneer,Sapphire Ventures,Mayfield,Shasta Ventures和Delta-v以及领先的健康和健身投资者。该公司总部设在加利福尼亚州旧金山。。