Hyro's customers can now benefit from integrated conversational AI to improve the patient journey, reduce agent burnout, and leverage data to optimize operations

Hyro的客户现在可以从集成的会话AI中受益，以改善患者旅程，减少代理倦怠，并利用数据优化运营

NEW YORK, Nov. 8, 2023 /PRNewswire/ -- Hyro today announced it has launched Conversational AI for Healthcare on Salesforce AppExchange, empowering healthcare providers to alleviate workforce challenges, such as inefficiency, burnout, and attrition - through AI-powered communications.

纽约，2023年11月8日/PRNewswire/-Hyro today宣布，它已经启动了针对销售人员AppExchange的医疗保健对话AI，授权医疗保健提供者通过AI驱动减轻劳动力挑战，例如低效率，职业倦怠和人员流失。通过通信。

Hyro's Conversational AI for Healthcare is currently available on AppExchange at https://appexchange.salesforce.com/appxListingDetail?listingId=1d79ef2e-5c95-40ff-99df-dde980f04bb2.

Hyro的医疗保健对话AI目前可在AppExchange上获得https://appexchange.salesforce.com/appxListingDetail?listingId=1d79ef2e-5c95-40ff-9DF-dde980f04bb2。

Hyro's Conversational AI for Healthcare

Hyro的医疗保健对话AI

Hyro's Adaptive Communications Platform leverages large language models (including GPT), computational linguistics, and knowledge graphs –  bringing the latest advances in conversational AI to healthcare organizations. With Salesforce Health Cloud and Service Cloud, Hyro's Conversational AI for Healthcare provides health systems with a 360-degree view of patient interactions and insights to enable unparalleled support for patients across voice and chat-centric channels, including call centers, websites and mobile apps.

Hyro的自适应通信平台利用大型语言模型（包括GPT），计算语言学和知识图-将会话AI的最新进展带入医疗机构。凭借Salesforce Health云和服务云，Hyro的医疗保健对话AI为医疗系统提供360度的患者互动和见解视图，为语音和聊天中心渠道（包括呼叫中心，网站和移动应用程序）的患者提供无与伦比的支持。

Hyro's Conversational AI for Healthcare on Salesforce AppExchange is set to yield tangible improvements in access and engagement for patients, contact center agents, and healthcare providers as a whole..

Hyro的Healthcare on Salesforce AppExchange会话AI旨在为患者，联系中心代理和整个医疗保健提供者的访问和参与提供切实的改善。。

With this new integration, healthcare systems can ensure that patients' needs will be served more effectively with reduced wait times, broadened self-service capabilities, and quicker resolutions to their queries. Contact center agents will be able to leverage Hyro's AI assistants with Salesforce Health Cloud as the first point of patient contact, helping them access internal health records for autonomous identification and verification before delegating next steps.

通过这种新的整合，医疗保健系统可以确保患者的需求得到更有效的服务，减少等待时间，扩大自助服务能力，并更快地解决他们的查询。联系中心代理商将能够利用Hyro的AI助理和Salesforce Health Cloud作为患者联系的第一点，帮助他们访问内部健康记录以进行自主识别和验证，然后再委托下一步。

Meanwhile, at the organizational level, healthcare providers will add value by enhancing personalized interactions, optimizing workflow efficiency, reducing costs, and maximizing value – all driving exceptional patient outcomes..

同时，在组织层面，医疗保健提供者将通过增强个性化互动，优化工作流程效率，降低成本和最大化价值来增加价值-所有这些都会带来卓越的患者结果。。

Comments on the News:

新闻评论：

'I am excited to announce the launch of Conversational AI for Healthcare on Salesforce AppExchange, which will help expand the reach of AI capabilities across a wider range of healthcare providers nationwide. This integration will help transform patients' interactions with their healthcare providers,' said Israel Krush, CEO and Co-Founder, Hyro.

“我很高兴宣布在Salesforce AppExchange上推出用于医疗保健的会话AI，这将有助于扩大全国范围内更广泛的医疗保健提供者的AI功能范围。Hyro首席执行官兼联合创始人Israel Krush说，这种整合将有助于改变患者与医疗保健提供者的互动。

'With conversational AI tools becoming so commonplace in the enterprise, healthcare providers must strive to use AI responsibly to protect patients from disinformation. Hyro's AI Safeguards available in this integration help health systems achieve much-needed control, visibility, and explainability.'.

“随着会话式AI工具在企业中变得如此普遍，医疗保健提供者必须努力负责任地使用AI来保护患者免受虚假信息的侵害。Hyro在此集成中提供的AI保障措施有助于卫生系统实现急需的控制，可见性和可解释性。

'Hyro's Conversational AI for Healthcare is a welcome addition to AppExchange, as it accelerates business transformation for customers by leveraging responsible, AI-powered communications to alleviate workforce challenges and bolster operational efficiency,' said Alice Steinglass, Executive Vice President and General Manager, Platform, Salesforce.

执行副总裁兼平台总经理爱丽丝·斯坦格拉斯（Alice Steinglass）说：“Hyro的医疗保健对话AI是AppExchange的受欢迎补充，因为它通过利用负责任的人工智能通信来加速客户的业务转型，以减轻员工挑战并提高运营效率。，销售人员。

'AppExchange is constantly evolving to connect customers with the right apps and experts for their business needs.'.

“AppExchange正在不断发展，将客户与正确的应用程序和专家联系起来，满足他们的业务需求。”。

About Salesforce AppExchange

关于销售力量AppExchange

Salesforce AppExchange, the world's leading enterprise cloud marketplace, empowers companies, developers and entrepreneurs to build, market and grow in entirely new ways. With more than 8,000 listings, 12 million customer installs and 117,000 peer reviews, AppExchange connects customers of all sizes and across industries to ready-to-install or customizable apps and Salesforce-certified consultants to solve any business challenge..

Salesforce AppExchange是世界领先的企业云市场，它使公司，开发人员和企业家能够以全新的方式建设，营销和发展。AppExchange拥有8000多个列表，1200万客户安装和117000次同行评审，将各种规模和跨行业的客户连接起来，准备安装或定制应用程序和销售人员认证的顾问，以解决任何业务挑战。。

Additional Resources

其他资源

Follow Salesforce on LinkedIn and Twitter

跟随LinkedIn和Twitter上的销售人员

Follow Hyro on LinkedIn and Twitter

在LinkedIn和Twitter上关注Hyro

Salesforce, AppExchange, Health Cloud, Service Cloud, and others are among the trademarks of salesforce.com, inc.

Salesforce，AppExchange，Health Cloud，Service Cloud等都是Salesforce.com，inc。的商标。

About Hyro

关于Hyro

Hyro, a leading Conversational AI Platform for Healthcare, enables health systems to automate workflows and conversations across their most valuable platforms, services and channels—including call centers, websites, SMS, mobile apps and more. Hyro's plug-and-play approach helps organizations recapture time and investment lost to building and maintaining chat and voice solutions.

Hyro是一个领先的医疗保健会话AI平台，使卫生系统能够自动化其最有价值的平台，服务和渠道（包括呼叫中心，网站，SMS，移动应用程序等）的工作流程和对话。Hyro的即插即用方法可帮助组织重新获取构建和维护聊天和语音解决方案所损失的时间和投资。

Hyro's clients, which include Intermountain Healthcare, Baptist Health, and Novant Health, benefit from AI assistants that are 60x faster to deploy, easy to maintain and simple to scale—generating better conversations, more conversions, and revenue-driving insights. Headquartered in New York, Hyro was founded in 2018 by Israel Krush and Rom Cohen.

Hyro的客户，包括Intermountain Healthcare，Baptist Health和Novant Health，受益于AI助理，部署速度提高60倍，易于维护且易于扩展，可产生更好的对话，更多的转换和创收见解。Hyro总部设在纽约，于2018年由以色列Krush和Rom Cohen创立。

For more information, visit www.hyro.ai..

欲了解更多信息，请访问www.hyro.ai。。

Media Contact:

媒体联系：

Ben CromeHeadline Media[email protected]+1 914 336 4922

Ben CromeHeadline Media[电子邮件保护]+1 914 336 4922

SOURCE Hyro

资料来源Hyro