New Product, Artera Care Assist, powered by Hyro, Connects Patients to Care Services, Reducing Administrative Workload While Stretching Operational DollarsSANTA BARBARA, Calif., Nov. 9, 2023 /PRNewswire/ -- Artera, the Saas digital health leader in patient communications, today announced the availability of Artera Care Assist, powered by Hyro, a leader in AI-powered adaptive communications.

由Hyro提供支持的新产品Artera Care Assist将患者与护理服务联系起来，减少行政工作量，同时扩展运营的加利福尼亚州DollarsSANTA BARBARA，2023年11月9日/PRNewswire/-Artera，Saas患者数字健康领导者今天宣布了由AI供电自适应通信领导者Hyro提供的Artera护理协助。

Artera Care Assist is a web-virtual assistant that can be deployed on a healthcare providers website, in as little as 48 hours, to answer common patient questions 24/7. Patient inquiries can now be answered instantly by the virtual assistant based on information already available on the providers website, such as office hours, where to park and more.

Artera Care Assist是一款网络虚拟助理，可在短短48小时内部署在医疗保健提供者网站上，以全天候回答常见的患者问题。现在，虚拟助理可以根据提供商网站上已有的信息（例如办公时间，停车地点等）立即回答患者询问。

Artera Care Assist delivers Artera's 700+ customers another channel to digitally connect with patients on their terms without adding additional workload to busy, overburdened staff. Artera Care Assist, powered by Hyro, is now generally available..

Artera Care Assist为Artera的700多个客户提供了另一个渠道，可以根据自己的条款与患者进行数字连接，而不会为繁忙，负担过重的员工增加额外的工作量。由Hyro提供动力的Artera护理协助现已普遍提供。。

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'Millions of patients visit healthcare providers' websites each year. Artera Care Assist expands our industry-leading patient communications technology to those patients and enables health systems to consolidate more of their communications into a single, integrated platform,' said Guillaume de Zwirek, CEO and Founder, Artera..

每年有数百万患者访问医疗服务提供者的网站。Artera Care Assist的首席执行官兼创始人Guillaume de Zwirek说，Artera Care Assist将我们行业领先的患者通信技术扩展到这些患者，并使卫生系统能够将更多的通信整合到一个单一的集成平台中。。

Artera Partners with Hyro to Launch AI-Powered Virtual Assistant

Artera与Hyro合作推出AI支持的虚拟助手

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'We're thrilled to partner with Artera to deliver healthcare providers an integrated communications solution that drives staff efficiency and helps address the labor challenges we know they are facing,' said Israel Krush, CEO and Co-Founder of Hyro. 'This partnership underscores our commitment to delivering responsible AI-powered patient-facing communications to health systems across the U.S., empowering patient access teams, and creating a delightful patient journey across channels.'.

“我们很高兴与Artera合作，为医疗保健提供者提供综合通信解决方案，提高员工效率，帮助解决我们知道他们面临的劳动力挑战，”Hyro首席执行官兼联合创始人以色列Krush说这种合作关系强调了我们致力于向美国各地的卫生系统提供负责任的AI支持的面向患者的通信，增强患者访问团队的能力，并在渠道之间创造愉快的患者旅程。

The partnership between Artera and Hyro comes as healthcare providers grapple with significant market headwinds: mounting consumer expectations for seamless, digitized experiences and labor-related issues such as staff burnout and workforce shortages. With 78 percent of patients saying 'ease of navigation' are factors for leaving a healthcare provider1 and 47 percent of current healthcare workers planning to exit the industry by 20252, Artera Care Assist delivers a timely option for providers looking to remain competitive without adding workload to already overburdened staff.'Every day, patients at Hackensack Meridian Health are using web assistants to knock on our digital front doors and every day, we are reaching patients through SMS about their care, ' said Pamela Landis, senior vice president of digital engagement, Hackensack Meridian Health.

Artera和Hyro之间的合作关系伴随着医疗保健提供者应对重大的市场先风：消费者对无缝，数字化体验和与劳动力相关的问题（如员工倦怠和劳动力短缺）的期望日益增加。78%的患者表示“易于导航”是离开医疗保健提供者的因素1，到20252年，47%的现有医疗保健工作者计划退出该行业，Artera Care Assist为希望保持竞争力而不增加工作量的提供者提供了及时选择。已经负担过重的员工“Hackensack Meridian Health的高级副总裁Pamela Landis说，每天，Hackensack Meridian Health的患者都会使用网络助理敲入我们的数字前门，每天我们都会通过短信与患者联系。

'The gap was that the interactions weren't connected and didn't extend throughout the patient journey. This partnership will make the access to care easier for patients. It's important to Hackensack Meridian Health that our technology partners are open to collaborating as they bring their unique skills and value to help ensure a better patient experience.'Artera Care Assist is available alongside Artera Harmony, which is the only SaaS platform capable of integrating any third-party solution to offer visibility, unification and orchestration across an entire organization's patient communications tech stack.

'差距在于交互没有联系，也没有在整个患者旅程中延伸。这种合作关系将使患者更容易获得护理。Hackensack Meridian Health对我们的技术合作伙伴开放合作非常重要，因为他们带来了独特的技能和价值，以帮助确保更好的患者体验Artera Care Assist与Artera Harmony一起提供，Artera Harmony是唯一能够整合任何第三方解决方案的SaaS平台，可在整个组织的患者通信技术堆栈中提供可见性，统一性和协调性。

The result? Improved conversion rates and better patient outcomes.For more information about Artera Care Assist visit: https://artera.io/hyro About ArteraArtera is a SaaS digital health leader redefining patient communications. Artera is trusted by 700+ healthcare systems and federal agencies to facilitate approximately 2.2 b.

结果？提高转化率和改善患者预后。有关Artera Care Assist访问的更多信息：https://artera.io/hyro关于ArteraArtera是SaaS数字健康领导者，重新定义患者通信。Artera受到700多个医疗保健系统和联邦机构的信任，以促进大约2.2 b。

1Accenture, Healthcare Experiences: The difference between loyalty and leaving, (Accessed 10/2023)

1成功，医疗保健经验：忠诚与离开之间的差异，（访问10/2023）

2Forbes, New Survey Shows That Up To 47% Of U.S. Healthcare Workers Plan To Leave Their Positions By 2025 (Accessed 10/2023)

2因此，新调查显示，高达47%的美国医护人员计划到2025年离职（访问10/2023）

SOURCE Artera

来源Artera