SANTA CLARA, Calif.--(BUSINESS WIRE)--SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice artificial intelligence, today announced that MUSC Health has deployed an AI agent, powered by its Amelia Patient Engagement solution, to enhance patient access. MUSC Health’s new AI agent, named Emily, leverages Amelia’s integration with Epic to enable personalized, simplified, and efficient patient self-service.

加利福尼亚州圣克拉拉（商业新闻短讯）--语音人工智能领域的全球领导者SoundHound AI，Inc.（纳斯达克股票代码：SOUN）今天宣布，MUSC Health公司部署了一个AI代理，由其Amelia患者参与解决方案提供支持，以增强患者的访问能力。MUSC Health的新AI代理名为Emily，利用Amelia与Epic的集成，实现个性化、简化和高效的患者自助服务。

Amelia was recently acquired by SoundHound AI..

Amelia最近被SoundHound AI收购。。

Emily is currently available 24/7 to answer calls within MUSC Health’s patient access center. Patients can speak with Emily to manage their appointments and get answers to non-clinical questions. The Charleston-based healthcare system anticipates that Emily will help increase patient satisfaction and operational efficiency..

Emily目前可以全天候接听MUSC Health患者访问中心的电话。患者可以与艾米丽交谈以管理预约并获得非临床问题的答案。位于查尔斯顿的医疗保健系统预计艾米丽将有助于提高患者满意度和运营效率。。

“MUSC Health is committed to delivering best-in-class service to our patients. This includes all touch points in the care continuum. Thanks to Amelia’s integration with Epic, we are able to build and deploy a robust digital assistant that is already having a positive impact on patient access. Powered by the Amelia Patient Engagement solution, our digital assistant enables direct patient self-service, helping to reduce call volumes and wait times,” says Crystal Broj, Enterprise Chief Digital Transformation Officer at MUSC Health..

“马斯克健康致力于为患者提供一流的服务。这包括护理连续过程中的所有接触点。由于Amelia与Epic的集成，我们能够构建和部署一个强大的数字助理，该数字助理已经对患者访问产生了积极影响。在Amelia患者参与解决方案的支持下，我们的数字助理可以实现患者的直接自助服务，有助于减少呼叫量和等待时间，”马斯克健康企业首席数字转型官Crystal Broj说道。。

“As a patient, moving through the care continuum can be worrying, with long wait times and confusing administrative processes only adding to the stress. MUSC Health is facing this challenge head on by deploying an AI agent to provide patients with immediate, personalized appointment management support.

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The team at MUSC Health is a trailblazer in AI for healthcare, and we are proud to partner with them on their digital transformation journey,” says Michael Anderson, Executive Vice President of Enterprise AI at SoundHound AI..

MUSC Health的团队是人工智能在医疗保健领域的开拓者，我们很荣幸能与他们在数字转型之旅中合作，”SoundHound AI企业人工智能执行副总裁迈克尔·安德森（MichaelAnderson）表示。。

Now part of SoundHound AI’s broader market offering, the Amelia Patient Engagement solution provides healthcare organizations with AI agents that leverage the latest in conversational AI and generative AI technology, while also maintaining reliability, security, and scalability. These AI agents are HIPAA-compliant and available across any voice- or chat-based channel to answer patient questions and automate self-service tasks through natural-language conversations..

Amelia患者参与解决方案现在是SoundHound AI更广泛市场产品的一部分，它为医疗保健组织提供AI代理，这些代理利用最新的对话AI和生成AI技术，同时还保持可靠性、安全性和可扩展性。这些人工智能代理符合HIPAA标准，可以通过任何基于语音或聊天的渠道来回答患者的问题，并通过自然语言对话自动化自助任务。。

Leading health systems deploy Amelia AI Agents to automate tasks such as:

领先的卫生系统部署Amelia AI代理来自动化任务，例如：

Scheduling and managing appointments

安排和管理约会

Intake, pre-registration, and check-in

入学、预登记和登机

Patient payments

Medication refills

药物补充

Finding locations, doctors, and services

查找地点、医生和服务

To learn more about the Amelia Patient Engagement solution in Connection Hub on Epic Showroom, visit: https://showroom.epic.com/listing?id=1120

要了解有关Epic展厅Connection Hub中Amelia患者参与解决方案的更多信息，请访问：https://showroom.epic.com/listing?id=1120

For more information on Amelia’s Healthcare offering, visit: https://amelia.ai/solutions/healthcare/

有关Amelia医疗保健服务的更多信息，请访问：https://amelia.ai/solutions/healthcare/

For more information on SoundHound AI, visit: https://www.soundhound.com/

For more information on SoundHound AI, visit: https://www.soundhound.com/

About MUSC

关于马斯克

Founded in 1824 in Charleston, MUSC is the state’s only comprehensive academic health system, with a unique mission to preserve and optimize human life in South Carolina through education, research and patient care. Each year, MUSC educates more than 3,200 students in six colleges – Dental Medicine, Graduate Studies, Health Professions, Medicine, Nursing and Pharmacy – and trains more than 900 residents and fellows in its health system.

马斯克医学院成立于1824年，位于查尔斯顿，是该州唯一的综合性学术卫生系统，其独特的使命是通过教育、研究和患者护理来保护和优化南卡罗来纳州的人类生活。。

MUSC brought in more than $300 million in research funds in fiscal year 2023, leading the state overall in research funding. MUSC also leads the state in federal and National Institutes of Health funding. For information on academic programs, visit musc.edu..

在2023财政年度，马斯喀特医学院获得了超过3亿美元的研究资金，在整个研究资金方面处于领先地位。。有关学术项目的信息，请访问musc.edu。。

As the health care system of the Medical University of South Carolina, MUSC Health is dedicated to delivering the highest-quality and safest patient care while educating and training generations of outstanding health care providers and leaders to serve the people of South Carolina and beyond. Patient care is provided at 16 hospitals (includes owned or governing interest), with approximately 2,700 beds and four additional hospital locations in development, more than 350 telehealth sites and nearly 750 care locations situated in all regions of South Carolina.

作为南卡罗来纳医科大学的医疗保健系统，马斯克健康致力于提供最高质量和最安全的患者护理，同时教育和培训几代杰出的医疗保健提供者和领导者，为南卡罗来纳州及其他地区的人民服务。在16家医院（包括拥有或管理权益）提供患者护理，在南卡罗来纳州所有地区，约有2700张床位和另外四个正在开发的医院地点，350多个远程保健地点和近750个护理地点。

In 2024, for the 10th consecutive year, U.S. News & World Report named MUSC Health University Medical Center in Charleston the No. 1 hospital in South Carolina. To learn more about clinical patient services, visit muschealth.org..

2024年，《美国新闻与世界报道》连续第十年将查尔斯顿马斯克健康大学医学中心命名为南卡罗来纳州第一医院。要了解更多有关临床患者服务的信息，请访问muschealth.org。。

MUSC has a total enterprise annual operating budget of $5.9 billion. The 31,000 MUSC family members include world-class faculty, physicians, specialty providers, scientists, students, contract employees, affiliates and care team members who deliver groundbreaking education, research and patient care..

马斯科航空公司的企业年度运营预算总额为59亿美元。3.1万名MUSC家庭成员包括世界一流的教师、医生、专业提供者、科学家、学生、合同员工、附属机构和护理团队成员，他们提供开创性的教育、研究和病人护理。。

About Amelia

关于阿米莉亚

Amelia by SoundHound AI is a global leader in enterprise AI agent software. The company combines cutting-edge innovation in Conversational AI and Generative AI with unparalleled industry expertise to deliver powerful enterprise AI agents that automate tasks, answer questions and create phenomenal value across healthcare, financial services, insurance and more.

SoundHound AI的Amelia是企业AI代理软件的全球领导者。该公司将对话人工智能和生成人工智能领域的前沿创新与无与伦比的行业专业知识相结合，提供强大的企业人工智能代理，实现任务自动化，回答问题，并在医疗保健、金融服务、保险等领域创造非凡的价值。

Consistently recognized by analyst firms as an AI market leader, Amelia powers voice- and chat-based operations for Fortune Global 500 leaders including Telefónica, BBVA and BNP Paribas. Amelia. Where Innovation Meets Expertise..

Amelia一直被分析公司视为人工智能市场的领导者，它为包括Telefónica、BBVA和BNP Paribas在内的《财富》全球500强领导者提供基于语音和聊天的运营。阿米莉亚。创新与专业知识的结合。。

About SoundHound AI

SoundHound (Nasdaq: SOUN), a global leader in conversational intelligence, offers voice AI solutions that let businesses offer incredible conversational experiences to their customers. Built on proprietary technology, SoundHound’s voice AI delivers best-in-class speed and accuracy in numerous languages to product creators across automotive, TV, and connected devices, and to customer service industries via groundbreaking AI-driven products like Smart Answering, Smart Ordering, and Dynamic Drive Thru, an AI-powered multimodal food ordering solution.

SoundHound（纳斯达克股票代码：SOUN）是对话智能领域的全球领导者，它提供语音AI解决方案，让企业为客户提供难以置信的对话体验。SoundHound的voice AI以专有技术为基础，以多种语言为汽车、电视和连接设备的产品创造者以及客户服务行业提供一流的速度和准确性，通过开创性的人工智能驱动产品，如智能答疑、智能点菜和Dynamic Drive Thru，这是一种人工智能驱动的多模式食品点菜解决方案。

Along with SoundHound Chat AI, a powerful voice assistant with integrated Generative AI, SoundHound powers millions of products and services, and processes billions of interactions each year for world class businesses..

SoundHound Chat AI是一款功能强大的语音助手，集成了生成式AI，与之一起，SoundHound为数百万产品和服务提供了动力，每年为世界级企业处理数十亿次交互。。

Epic is a registered trademark of Epic Systems Corporation.

Epic是Epic Systems Corporation的注册商标。