人性化：为什么人类转录学家在医疗保健领域的表现仍然优于人工智能-动脉网

The Human Touch: Why Human Transcriptionists Still Outperform AI in Healthcare

MedCity News 等信源发布 2024-09-12 22:37

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Over the last 15 years serving the medical transcription industry, transcription technology has made a major impact on health care services. And the data agrees. By 2030 the medical transcription market is expected to reach $117.1 billion, which speaks to the healthcare industry’s need for the support transcription provides. .

在过去的15年中，转录技术为医疗转录行业服务，对医疗保健服务产生了重大影响。数据也一致。到2030年，医学转录市场预计将达到1171亿美元，这表明医疗保健行业需要转录提供的支持。。

Though many are turning to AI for affordable transcripts, AI carries dangerous risks. AI has made progress in the last few years, but human transcriptionists are necessary in healthcare settings. Transcripts from AI and human transcriptionist may seem the same at first, but the reality is that the similarities are superficial at best.

尽管许多人转向人工智能以获得负担得起的成绩单，但人工智能具有危险的风险。人工智能在过去几年取得了进展，但人类转录因子在医疗保健环境中是必要的。AI和人类转录者的转录本起初可能看起来是一样的，但事实是，这些相似之处充其量只是表面的。

AI transcription efforts are not accurate enough and don’t have contextual understanding, which can slow down workflows. Plus, the majority of AI services can’t offer the expertise and confidentiality that human experts provide..

。此外，大多数人工智能服务无法提供人类专家提供的专业知识和保密性。。

Unmatched accuracy in medical contexts

医学背景下无与伦比的准确性

presented by

提交人

Health Tech

健康技术

What’s Keeping Healthcare CIOs Up at Night: How to Improve Patient Satisfaction by Handling Calls More Efficiently

是什么让医疗保健首席信息官夜不能寐：如何通过更有效地处理电话来提高患者满意度

Health systems have spent billions on portals while investments in modernizing the voice channel — the dominant preference of healthcare consumers — have taken a backseat.

卫生系统在门户网站上花费了数十亿美元，而对语音频道现代化的投资（这是医疗保健消费者的主要偏好）却处于次要地位。

By Stephanie Baum

作者：StephanieBaum

In a study of over 136,000 patients, 1 in 5 reported finding a mistake in their records with 40% describing the mistake as “serious.” Needless to say, in healthcare, precision is critical, as a single misinterpreted word or phrase can have serious consequences for patient care.

在一项针对136000多名患者的研究中，五分之一的患者报告说在他们的记录中发现了一个错误，其中40%的人将该错误描述为“严重”。不用说，在医疗保健领域，精确度至关重要，因为一个被误解的单词或短语可能会对患者护理产生严重后果。

Experienced transcriptionists understand medical terminology and nuances that might confuse an AI system. Humans understand context, which helps them distinguish between similar-sounding — yet different — terms like “hyper” and “hypo.” These prefixes have opposite meanings but might sound similar to a robot reviewing the same audio recordings..

经验丰富的转录员了解可能会混淆人工智能系统的医学术语和细微差别。人类理解上下文，这有助于他们区分类似但不同的术语，如“hyper”和“hypo”。这些前缀具有相反的含义，但听起来可能类似于机器人查看相同的录音。。

Human transcriptionists can also interpret accents, manage crosstalk in multi-speaker scenarios, and clarify ambiguities — necessary skills for accurately transcribing patient-doctor interactions, medical conferences, and otherwise important discussions.

人类转录员还可以解释口音，管理多人场景中的串扰，并澄清歧义-准确转录医患互动，医疗会议和其他重要讨论的必要技能。

And human transcriptionists excel in capturing the subtleties of non-verbal communication as well, particularly when assessing video footage, noting changes in tone, pauses, gestures, or any other physical actions that may be clinically relevant. A patient’s hesitation when describing symptoms or a doctor’s emphasis on certain instructions can be valuable details — but they’re details that AI will often miss. .

人类转录学家也擅长捕捉非语言交流的微妙之处，特别是在评估视频片段时，注意到音调，停顿，手势或任何其他可能与临床相关的身体动作的变化。。

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Health IT

健康IT

Accelerating Claim Processing: Strategies to Shorten the Life of a Claim

加速索赔处理：缩短索赔期限的策略

These strategies and practices can significantly shorten the life cycle of claims, leading to quicker resolutions and improved financial outcomes.

这些战略和做法可以大大缩短索赔的生命周期，从而更快地解决问题，改善财务成果。

By Greenway Health

绿道健康

Enhancing workflow and reducing physician burnout

加强工作流程，减少医生职业倦怠

In 2023, 48% of physicians reported experiencing burnout. This statistic highlights one reason why healthcare providers need solutions that ease administrative burdens.

2023年，有48%的医生报告说他们感到倦怠。这一统计数字突显了医疗保健提供者需要减轻管理负担的解决方案的一个原因。

High-quality transcription services play an important role in making workflows more efficient. Fast, accurate transcripts enable healthcare providers to focus more on patient care and less on paperwork. The ability to deliver rapid turnaround times also means that urgent information is available when it’s needed most.

高质量的转录服务在提高工作流效率方面发挥着重要作用。快速、准确的成绩单使医疗保健提供者能够更多地关注患者护理，而更少地关注文书工作。快速周转的能力也意味着在最需要的时候可以获得紧急信息。

Moreover, these transcriptions are able to integrate with electronic health record (EHR) systems, reducing the time physicians spend directly interacting with cumbersome EHR interfaces..

此外，这些转录本能够与电子健康记录（EHR）系统集成，减少医生直接与繁琐的EHR界面交互的时间。。

Fast, accurate transcription services can drastically cut down the administrative work of doctors, surgeons, and nurses, allowing them more time with patients and less time interfacing with the EHR. AI systems often require extensive proofreading and correction. Well-executed, human-generated transcripts are usually ready immediately.

快速，准确的转录服务可以大大减少医生，外科医生和护士的管理工作，使他们有更多的时间与患者交流，减少与EHR的联系时间。。执行良好的人工生成的成绩单通常会立即准备好。

This efficiency saves time and helps reduce healthcare professionals’ stress and burnout..

这种效率节省了时间，有助于减少医疗保健专业人员的压力和倦怠。。

Another advantage of human transcriptionists is their ability to adapt to different healthcare specialties and their unique terminologies. From oncology to pediatrics, each field has its own jargon and abbreviations. Experienced transcriptionists can be trained on these, streamlining the workflow for healthcare professionals and ensuring that transcripts are accurately tailored to the specific needs of different medical departments..

人类转录者的另一个优势是他们能够适应不同的医疗保健专业及其独特的术语。从肿瘤学到儿科，每个领域都有自己的行话和缩写。经验丰富的转录员可以接受这些方面的培训，简化医疗保健专业人员的工作流程，并确保转录本准确地适应不同医疗部门的特定需求。。

Ensuring patient confidentiality and HIPAA compliance

确保患者机密性和HIPAA合规性

In the healthcare sector, patient confidentiality is a requirement under HIPAA. That’s why it’s important to understand that human transcriptionists offer a level of discretion and security that AI systems often can’t guarantee.

在医疗保健部门，HIPAA要求患者保密。这就是为什么重要的是要理解人类转录者提供了人工智能系统通常无法保证的谨慎程度和安全性。

All qualified professionals working in the healthcare sector must be thoroughly trained in HIPAA compliance, including transcriptionists. And transcription systems themselves should be designed with security at their core, restricting access to sensitive information to ensure that all data is made available only to authorized personnel..

所有在医疗保健部门工作的合格专业人员都必须接受HIPAA合规方面的全面培训，包括转录员。转录系统本身的设计应以安全为核心，限制对敏感信息的访问，以确保所有数据仅向授权人员提供。。

Ideally, recordings and transcripts should be restricted to the original uploader and only temporarily available to the assigned transcriptionist during the transcription process. Failure to restrict access creates a risky scenario where transcriptionists have unfettered access to a significant amount of sensitive, private patient information, increasing the likelihood of data leaks. .

理想情况下，录音和成绩单应限于原始上传者，并且在转录过程中只能暂时提供给指定的转录员。不限制访问会产生一种危险的情况，即转录者可以不受限制地访问大量敏感的私人患者信息，从而增加了数据泄漏的可能性。。

And human transcriptionists can also serve as a layer of protection against potential data breaches. Unlike AI systems, which may store or process data in ways that could compromise security, trained professionals can actively identify and flag potential confidentiality issues. Consider a scenario where a healthcare provider accidentally mentions identifying information that shouldn’t be in the record.

人类转录者也可以作为防止潜在数据泄露的保护层。人工智能系统可能以危及安全的方式存储或处理数据，与人工智能系统不同，训练有素的专业人员可以主动识别和标记潜在的保密问题。考虑这样一种情况，即医疗保健提供者意外提及不应在记录中的识别信息。

A human transcriptionist is capable of recognizing this and could, for example, redact the information or alert the relevant parties..

人类转录员能够识别这一点，例如，可以编辑信息或提醒相关方。。

The irreplaceable value of human expertise

人类专业知识不可替代的价值

While AI continues to advance, the healthcare industry requires a level of accuracy, understanding, and confidentiality that only well-trained human transcriptionists can consistently provide. The human touch supports healthcare providers, ensuring they have access to precise, timely, and secure transcription services..

虽然人工智能不断进步，但医疗保健行业需要一定程度的准确性，理解力和保密性，只有训练有素的人类转录员才能始终如一地提供。。。

By choosing skilled human transcriptionists, healthcare organizations can improve their workflow efficiency and ultimately enhance the quality of patient care. Technology may be omnipresent, but that means it’s more important than ever to recognize the areas where human judgment remains essential.

通过选择熟练的人类转录员，医疗保健组织可以提高其工作流程效率，并最终提高患者护理质量。技术可能无处不在，但这意味着认识到人类判断仍然至关重要的领域比以往任何时候都更重要。

Photo: Filograph, Getty Images

照片：Filograph，Getty Images

Ben WalkerBen Walker is the founder and CEO of Ditto Transcripts, the leading global provider of transcription services to the healthcare, legal, law enforcement, academic, financial, and general business industries. Born and raised in Omaha, Nebraska, Ben attended Creighton Prep High School in Omaha and Colorado State University in Fort Collins, Colorado, where he earned his degree in Economics.

Ben WalkerBen Walker是Ditto Transcripts的创始人兼首席执行官，Ditto Transcripts是医疗保健、法律、执法、学术、金融和一般商业行业转录服务的全球领先供应商。。

After working as a loan officer for almost eight years, Ben entered the healthcare industry, co-founding a medical transcription company with three others. After recognizing the need for diversification in the face of significant changes in the healthcare industry due to adopting EHR/EMR, Ben founded Transcription Outsourcing.

在担任贷款官近八年后，本进入了医疗保健行业，与其他三家公司共同创建了一家医疗转录公司。在认识到由于采用EHR/EMR而导致医疗行业发生重大变化时需要多样化之后，Ben成立了转录外包公司。

This new transcription company would serve various industries beyond healthcare. In July 2022, Ben rebranded the company to Ditto Transcripts to better convey the company's story and human approach to transcription services.This post appears through the MedCity Influencers program. Anyone can publish their perspective on business and innovation in healthcare on MedCity News through MedCity Influencers. Click here to find out how..

这家新的转录公司将服务于医疗保健以外的各个行业。2022年7月，Ben将公司更名为Ditto Transcripts，以更好地传达公司的故事和人类对转录服务的态度。这篇文章通过MedCity影响者计划发布。任何人都可以通过MedCity的影响者在MedCity新闻上发表他们对医疗保健业务和创新的看法。单击此处了解如何。。

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physician burnout

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