Crescendo Closes $50 million in Total Financing with Latest Round Led by General CatalystFinancing to accelerate growth of company’s unique augmented AI platform developed to disrupt the $741 billion* global contact center marketSAN FRANCISCO, October 2, 2024-- Crescendo, creators of the first augmented-AI customer experience (CX) platform, today announced the closing of a series of venture round financings totaling $50 million.

Crescendo完成了5000万美元的总融资，最新一轮融资由General CatalystFinancing牵头，以加速公司独特的增强型人工智能平台的增长，该平台的开发旨在扰乱7410亿美元的全球联络中心市场。旧金山，2024年10月2日——Crescendo，第一个增强型人工智能客户体验（CX）平台的创造者，今天宣布结束一系列总计5000万美元的风险投资。

General Catalyst, where the company was conceived, led its latest Series C fundraise. Other investors participating include Celesta Capital, Alorica and strategic angels. The company was valued at $500 million post this investment..

该公司的诞生地通用催化剂公司（General Catalyst）领导了其最新的C系列融资活动。其他投资者包括Celesta Capital、Alorica和strategic angels。投资后，该公司的价值为5亿美元。。

“This company is moving at the speed of AI and growing fast,” said Andy Lee, Chairman of Crescendo and founder of one of the market’s largest service providers who saw an opportunity to reshape a half-trillion dollar industry.

Crescendo董事长兼该市场最大服务提供商之一的创始人安迪·李（AndyLee）表示：“这家公司正以人工智能的速度发展，增长迅速。”他看到了重塑一个价值5万亿美元的行业的机会。

Rather than selling conversational AI software alone, Crescendo created an Augmented AI solution that delivers unrivaled accuracy and quality using humans-in-the-loop. By owning the entire interaction, Crescendo can deliver a superior customer experience quickly by charging customers by outcome, not the industry-standard hourly rate or headcount model..

Crescendo没有单独销售对话式人工智能软件，而是创建了一个增强的人工智能解决方案，该解决方案使用人在回路中提供无与伦比的准确性和质量。通过拥有整个互动，Crescendo可以通过按结果向客户收费，而不是按行业标准的小时费率或员工人数模式，快速提供卓越的客户体验。。

Less than one year old, Crescendo has already scaled its operations to six continents by acquiring PartnerHero, a leading customer operations outsourcing provider. Crescendo’s innovative augmented-AI platform has been in production deployment since late 2023 with zero customer downtime to date.

成立不到一年，Crescendo通过收购领先的客户运营外包提供商PartnerHero，已将其业务扩展到六大洲。Crescendo的创新增强型人工智能平台自2023年末开始投入生产部署，迄今为止，客户停机时间为零。

“Crescendo aligns perfectly with our focus on companies disrupting large industries by accelerating the adoption of emerging technologies like generative AI,” said Sriram Viswanathan, Founding Managing Partner at Celesta.

Celesta的创始管理合伙人斯里拉姆·维斯瓦纳坦（SriramViswanathan）表示：“Crescendo与我们专注于通过加速采用产生式人工智能等新兴技术来破坏大型行业的公司完全一致。”。

This unique business model was originally conceived by Crescendo President and co-founder Anand Chandrasekaran while he was a Partner at General Catalyst, along with General Catalyst CEO and Managing Director, Hemant Taneja.

这种独特的商业模式最初是由Crescendo总裁兼联合创始人阿南德·钱德拉塞卡兰（AnandChandrasekaran）构想的，当时他是General Catalyst的合伙人，与General Catalyst首席执行官兼董事总经理赫曼特·塔内亚（HemantTaneja）一起。

“Our value proposition is to offer a full stack contact center solution with outcome-driven pricing,” said Chandrasekaran. “That proposition was driven by our insight that AI offered a unique ‘why now’ moment to address the 20-year misalignment in the contact center industry in how it serves and charges customers.

Chandrasekaran表示：“我们的价值主张是提供一个以结果为导向的定价的全套联系中心解决方案。”。“这一主张是由我们的洞察力驱动的，即人工智能提供了一个独特的“为什么现在”时刻，以解决呼叫中心行业20年来在服务和收费方面的不一致。

We believe this could be one of the most meaningful technology innovations in contact centers in over two decades.”.

我们相信这可能是20多年来联络中心最有意义的技术创新之一。”。

General Catalyst has remained heavily involved in the rapid growth of Crescendo since first incubating the concept and backing the company. GC has also previously spawned successful companies like Kayak, Demandware and Livongo.

自首次孵化Crescendo概念并支持该公司以来，General Catalyst一直在积极参与Crescendo的快速增长。GC之前也催生了Kayak、Demandware和Livongo等成功的公司。

“Crescendo represents a whole new paradigm in customer experience platforms with its ability to deliver significantly better service through AI while ensuring quality control and learning from every transaction with human experts,” said Taneja. “We believe in the unique Venture Buyout Model (VBO) pioneered by General Catalyst, which Crescendo embodies, enabling them to accelerate their model significantly faster and bring more applied AI to enterprises sooner.”.

Taneja说：“Crescendo代表了客户体验平台的一个全新范例，它能够通过人工智能提供更好的服务，同时确保质量控制，并从与人类专家的每次交易中学习。”。“我们相信General Catalyst开创的独特风险收购模式（VBO），Crescendo体现了这一模式，使他们能够更快地加速其模式，并更快地为企业带来更多应用AI。”。

About Crescendo

关于渐强

Crescendo developed the world’s first augmented-AI customer experience (CX) platform that combines the power of AI with human domain expertise to deliver outcome-driven results for fast-moving, digitally-native enterprises growing quickly. With its unique approach, Crescendo offers scalable solutions that optimize both frontline and back office operations, helping companies create meaningful, personalized customer experiences.Contact: .

Crescendo开发了世界上第一个增强人工智能客户体验（CX）平台，该平台将人工智能的力量与人类领域的专业知识相结合，为快速发展的数字本土企业提供结果驱动的结果。凭借其独特的方法，Crescendo提供可扩展的解决方案，优化前线和后台运营，帮助公司创造有意义的个性化客户体验。联系人：。。

Media Contact

媒体联系人

Lonn Johnston for Crescendo

Lonn Johnston为Crescendo

lonn@flak42.com

lonn@flak42.com

+1.650.219.7764

+1.650.219.7764