Infinitus Systems raises $51.5 million Series C funding on the strength of AI guardrailsIndustry-leading AI system with guardrails announces new investors including Andreessen Horowitz, and general availability of healthcare AI copilot FastTrack™SAN FRANCISCO, October 23, 2024-- Infinitus Systems, Inc., provider of the first AI platform specifically built to automate manual healthcare phone calls, has raised its Series C financing led by Andreessen Horowitz.

Infinitus Systems凭借人工智能护栏筹集了5150万美元的C系列资金行业领先的人工智能护栏系统宣布新的投资者，包括Andreessen Horowitz，以及医疗保健AI副驾驶FastTrack™旧金山的全面上市，2024年10月23日——Infinitus Systems，Inc.是第一个专门为自动化手动医疗保健电话而构建的人工智能平台的提供商，已经筹集了由Andreessen Horowitz牵头的C系列资金。

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Andreessen Horowitz and Memorial Hermann Health System joined existing investors Kleiner Perkins, Coatue, and GV (Google Ventures) in investing an additional $51.5 million to accelerate the Infinitus mission of transforming healthcare operations with AI. This brings the company's total funding raised to $102.9 million..

Andreessen Horowitz和Memorial Hermann Health System与现有投资者Kleiner Perkins、Coatue和GV（Google Ventures）一起，额外投资5150万美元，以加速Infinitus利用人工智能改造医疗运营的使命。这使该公司的总融资额达到1.029亿美元。。

The healthcare experience for patients and employees is falling short. Inefficiencies in back-office operations lead to delays in access to treatment and contribute to employee burnout from tedious manual processes. Infinitus solves this fundamental problem by enabling payors, providers, and drug manufacturers to automate one of the most time-consuming aspects of healthcare operations — manual phone calls.

患者和员工的医疗保健体验不足。。Infinitus通过使付款人、提供商和药品制造商能够自动化医疗保健操作中最耗时的一个方面（手动电话），解决了这个基本问题。

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'We have an enormous opportunity to transform how the healthcare ecosystem exchanges administrative data,' said Ankit Jain, CEO and co-founder of Infinitus. 'We are grateful for the support from our new and existing investors, as this funding will allow us to further scale our impact, continuing to innovate and deliver solutions that meaningfully improve the experience of patients with chronic conditions.'.

Infinitus首席执行官兼联合创始人安基特·贾恩（AnkitJain）说，我们有巨大的机会改变医疗保健生态系统交换行政数据的方式我们感谢新投资者和现有投资者的支持，因为这笔资金将使我们能够进一步扩大影响力，继续创新并提供有意义地改善慢性病患者体验的解决方案。”。

Infinitus is setting the standard for how AI is used within patient services, much of this due to the strength of its industry-leading AI guardrails, safeguards designed to ensure AI systems operate within ethical, legal, and technical boundaries. The ability to combine guardrails at every level of the Infinitus AI system means the company's AI products can handle long phone conversations with high accuracy, ensuring customers get the reliable data they need.

。Infinitus人工智能系统能够在各个级别组合护栏，这意味着该公司的人工智能产品可以高精度处理长时间的电话通话，确保客户获得所需的可靠数据。

The AI agent, for example, can navigate hundreds of conversational turns and long context windows, something even the most modern LLMs can't do..

例如，AI代理可以导航数百个会话回合和长上下文窗口，这是即使是最现代的LLM也无法做到的。。

Unlike other solutions on the market, Infinitus has the ability to use LLMs for their reasoning and extraction capabilities through a coordination layer that restricts conversations to an approved set of topics. This discrete knowledge and action space puts to rest any concerns that the AI might hallucinate..

与市场上的其他解决方案不同，Infinitus能够通过协调层将LLM用于推理和提取功能，该协调层将对话限制在一组批准的主题上。这种离散的知识和行动空间消除了人工智能可能产生幻觉的任何担忧。。

In addition, the phone calls on which these conversations occur stay secure and compliant, as all Infinitus solutions are HIPAA and SOC 2 Type 2 compliant and run on a HITRUST Certified Cloud.

此外，发生这些对话的电话保持安全和合规，因为所有Infinitus解决方案都符合HIPAA和SOC 2 Type 2，并在HITRUST认证的云上运行。

'Our comprehensive guardrails enable us to create a secure and precise environment for these interactions. This not only minimizes errors but also ensures compliance and trust, which are paramount in healthcare,' said Shyam Rajagopalan, co-founder and CTO of Infinitus. 'In addition to enabling our full-call automation, our guardrails play a major role in other products we have developed, including FastTrack™, the Infinitus AI copilot, which is built on many of these same components.'.

“我们全面的护栏使我们能够为这些互动创造一个安全而精确的环境。Infinitus联合创始人兼首席技术官拉贾戈帕兰（ShyamRajagopalan）说，这不仅可以最大程度地减少错误，还可以确保合规性和信任，这在医疗保健领域至关重要除了实现我们的全呼叫自动化之外，我们的护栏在我们开发的其他产品中也发挥着重要作用，包括FastTrack™，Infinitus AI副驾驶，它构建在许多相同的组件上。”。

The purpose-built AI copilot for healthcare, FastTrack enters general availability today. It enables call center staff contacting payors to bypass tedious IVR systems and hold times, reducing administrative task turnaround time and improving patient support.

专门为医疗保健打造的人工智能副驾驶FastTrack今天正式上市。它使呼叫中心工作人员能够联系付款人，绕过繁琐的IVR系统和等待时间，减少行政任务周转时间，改善患者支持。

'The potential for AI to revolutionize the healthcare industry is immense, and Infinitus is well positioned to help customers navigate this time of change,' said Scott Kupor, managing partner at Andreessen Horowitz, who also joined the Infinitus board as part of this investment. 'We believe in Infinitus's vision and are confident that their innovative solutions, like FastTrack, will continue to disrupt the industry and deliver significant value to both their customers and the broader healthcare ecosystem, safely and securely driving efficiency and enabling healthcare providers to focus more on patient care.'.

安德烈森·霍洛维茨（AndreessenHorowitz）管理合伙人斯科特·库波尔（ScottKupor）说，人工智能在医疗保健行业发生革命性变化的潜力是巨大的，英菲尼特斯（Infinitus）处于有利地位，可以帮助客户驾驭这一变革时期，他也加入了英菲尼特斯（Infinitus）董事会，作为这项投资的一部分我们相信Infinitus的愿景，并相信他们的创新解决方案（如FastTrack）将继续扰乱行业，为客户和更广泛的医疗保健生态系统带来重大价值，安全可靠地提高效率，使医疗保健提供者能够更加关注患者护理。”。

FastTrack is powered by lnfinitus's purpose-built AI system for healthcare, which draws from a vast knowledge graph of payor intelligence gathered from over 4 million calls and counting. It knows the right numbers to call, can navigate complex IVR systems, and waits on hold on behalf of reimbursement specialists or other call center staff – dropping callers in once a live payor agent answers.

FastTrack由lnfinitus专门为医疗保健构建的人工智能系统提供支持，该系统从400多万次呼叫和计数中收集的付款人情报的巨大知识图中提取。它知道正确的呼叫号码，可以导航复杂的IVR系统，并代表报销专家或其他呼叫中心工作人员等待-一旦实时支付代理接听来电，就会将来电者拒之门外。

Use cases for FastTrack include claims processing, prior authorizations, and benefit verifications, among others..

FastTrack的用例包括索赔处理、事先授权和利益验证等。。

'We believe this technology can help with workforce shortages by taking on some of the tasks that help support workflow,' said Feby Abraham, PhD, executive vice president and chief strategy officer for Memorial Hermann. 'We are always looking for new ways to engage our employees and make them feel better supported.

Memorial Hermann执行副总裁兼首席战略官费比·亚伯拉罕（Feby Abraham）博士说，我们相信这项技术可以通过承担一些有助于支持工作流程的任务来帮助解决劳动力短缺的问题我们一直在寻找新的方式来吸引我们的员工，让他们感觉得到了更好的支持。

The unique challenges of the past few years have only heightened the need for support in this area.'.

过去几年的独特挑战只会增加对这一领域支持的需求。”。

FastTrack does not require an integration to get started; API integrations are available, as well as integrations to popular systems of record such as Salesforce. Users of the system get back significant time they would have otherwise spent navigating IVRs, waiting on hold, or composing summary notes – another feature auto-generated by the solution..

FastTrack不需要集成就可以开始；API集成以及与Salesforce等流行记录系统的集成都是可用的。该系统的用户获得了大量时间，否则他们将花费在导航IVR、等待或撰写摘要笔记上，这是解决方案自动生成的另一个功能。。

FastTrack is the latest achievement for Infinitus, which also announced the launches of its AI electronic benefit verification solutions for patients covered by commercial insurance and Medicare earlier this year. Access to FastTrack can be requested via this link.

FastTrack是Infinitus的最新成就，它还宣布今年早些时候为商业保险和医疗保险覆盖的患者推出AI电子福利验证解决方案。可以通过此链接请求访问FastTrack。

About Infinitus

关于Infinitus

Infinitus automates phone call conversations for leading healthcare companies. Through a combination of a multimodal and multi-modal AI system, human-in-the-loop guardrails, and an extensive knowledge graph, Infinitus automates the collection of data that would traditionally be gathered via human-made phone calls.

Infinitus为领先的医疗保健公司自动化电话通话。通过多模式和多模式人工智能系统、人在回路护栏和广泛的知识图的结合，Infinitus自动化了传统上通过人工电话收集的数据收集。

With Infinitus, customers see a 10% increase in data accuracy often coupled with a 50% ROI over manual approaches. Infinitus supports 44% of the Fortune 50 and 27% of the Fortune 100 healthcare companies. Learn more at https://www.infinitus.ai/.

使用Infinitus，客户可以看到数据准确性提高了10%，而且与手动方法相比，投资回报率通常提高了50%。Infinitus支持财富50强中44%的公司和财富100强中27%的医疗保健公司。了解更多信息，请访问https://www.infinitus.ai/.