ANZ

澳新银行

Clinical

临床

Advancing clinical note-taking at Ramsay Health Care

推进Ramsay Health Care的临床记录工作

The private GP group has started piloting Ramsay Scribe with plans to expand across inpatients and mental health outpatients.

私立全科医生集团已经开始试点使用 Ramsay Scribe，并计划将其扩展到住院患者和心理健康门诊患者。

By

通过

Adam Ang

亚当·昂

February 18, 2025

2025年2月18日

06:47 PM

下午06:47

Dr Rachna Gandhi, Chief Transformation, Digital, and Data Officer, Ramsay Health Care

拉克纳·甘地博士，首席转型、数字和数据官，Ramsay Health Care

Photo courtesy of Ramsay Health Care

照片由Ramsay Health Care提供

Ramsay Health Care will start augmenting clinical documentation across its network of private healthcare facilities in Australia with AI.

拉姆齐医疗保健公司 (Ramsay Health Care) 将开始在其澳大利亚的私人医疗设施网络中使用人工智能来增强临床文档记录。

Its new AI-powered tool called Ramsay Scribe is set to be piloted at the emergency department of St Andrew’s Ipswich Private Hospital in Queensland. The technology is also expected to be tested in inpatient and mental health outpatient settings of the group.

其名为Ramsay Scribe的新型人工智能工具将在昆士兰州圣安德鲁斯伊普斯维奇私立医院的急诊科进行试点。该技术还将在集团的住院部和心理健康门诊环境中进行测试。

Ramsay Scribe's development is part of Ramsay's 10-year digital transformation strategy, which involves scaling the adoption and application of AI tools to streamline workflows and reduce administrative burden. In 2023,

Ramsay Scribe 的开发是 Ramsay 十年数字化转型战略的一部分，该战略涉及扩大人工智能工具的采用和应用，以简化工作流程并减轻行政负担。2023年，

Ramsay tapped Google Cloud

拉姆齐选择了谷歌云

as its data and innovation partner, particularly in building its core digital project, a centralised data hub on BigQuery.

作为其数据和创新合作伙伴，特别是在构建其核心数字项目时，一个基于BigQuery的集中式数据枢纽。

Healthcare IT News

医疗保健 IT 新闻

spoke with Dr Rachna Gandhi, Ramsay’s Chief Transformation, Digital, and Data Officer to learn more about Ramsay Scribe and how it has been received by staff. She explained how this technology added value to their service and shared similar digital projects in the pipeline.

与拉姆齐首席转型、数字和数据官拉克纳·甘地博士进行了交谈，了解更多关于拉姆齐Scribe的信息以及员工对其的接受情况。她解释了这项技术如何为他们的服务增值，并分享了正在进行的类似数字项目。

Q. What prompted the company to develop the tool?

问：是什么促使公司开发这个工具？

A.

A.

Ramsay Health Care identified a need to enhance clinical documentation efficiency while reducing the administrative burden on clinicians. By leveraging AI-powered tools like Ramsay Scribe, we aim to improve workflow productivity, reduce burnout, and allow clinicians to focus more on patient care rather than paperwork.

Ramsay Health Care 发现需要提高临床文档记录的效率，同时减轻临床医生的行政负担。通过利用像 Ramsay Scribe 这样的AI驱动工具，我们的目标是提高工作流程的生产力，减少职业倦怠，并让临床医生更多地专注于患者护理，而非文书工作。

The growing advancements in AI and speech-to-text technology provided an opportunity to implement a solution that enhances both accuracy and speed in documentation..

日益进步的人工智能和语音转文本技术提供了实施一种解决方案的机会，这种方案可以提高文档记录的准确性和速度。

Q. What partners were involved?

问：涉及哪些合作伙伴？

A.

A.

We collaborated with T-Pro, a provider of AI-driven clinical documentation solutions, to develop and refine Ramsay Scribe. Their expertise in speech recognition and large language models helped ensure that the tool was optimised for the clinical environment.

我们与提供人工智能驱动的临床文档解决方案的供应商T-Pro合作，开发并完善了Ramsay Scribe。他们在语音识别和大型语言模型方面的专业知识帮助确保了该工具在临床环境中的优化。

Most importantly, we engaged with our frontline healthcare teams to ensure that the solution meets their needs, is practical, intuitive, and seamlessly integrates into existing workflows.

最重要的是，我们与一线医疗团队合作，确保解决方案满足他们的需求，实用、直观，并能无缝集成到现有工作流程中。

Q. What was the timeline of the work?

问：这项工作的时间表是什么？

A.

A.

The development of Ramsay Scribe began in mid-2024 with initial research and planning. Mid-late 2024, we moved into prototyping and testing, and then the pilot implementation began in January this year. We plan to continue our rollout across key sites in the coming months. This phased approach has allowed us to refine the tool based on real-world clinician feedback while ensuring a smooth implementation..

Ramsay Scribe 的开发始于2024年年中，最初进行了研究和规划。2024年中后期，我们进入了原型设计和测试阶段，随后在今年1月开始了试点实施。我们计划在未来几个月内继续在关键站点推广。这种分阶段的方法使我们能够根据临床医生的实际反馈改进工具，同时确保顺利实施。

Q. What does this allow Ramsay Health Care to do that it couldn’t before?

问：这使得拉姆齐医疗保健公司能够做些什么以前不能做的事情？

A.

A.

Ramsay Scribe enables faster, more accurate clinical documentation, reducing the time clinicians spend on manual notetaking. This improves efficiency, supports compliance with documentation standards, and most importantly, enhances the patient experience by allowing clinicians to dedicate more attention to direct care.

Ramsay Scribe 能够实现更快、更准确的临床文档记录，减少临床医生在手动记笔记上花费的时间。这提高了效率，支持符合文档标准，并且最重要的是，通过让临床医生能够将更多注意力集中在直接护理上，提升了患者的体验。

Additionally, it provides more structured and complete patient records, which can contribute to better decision-making and continuity of care..

此外，它提供了更加结构化和完整的患者记录，这有助于更好地做出决策和保持护理的连续性。

Q. How have staff and patients responded to the new tool?

问：员工和患者对这个新工具的反应如何？

A.

A.

The feedback from clinicians has been overwhelmingly positive, noting significant reductions in time spent on documentation and improved workflow efficiency. Staff have also appreciated the tool’s ease of use and seamless integration into their daily routines.

临床医生的反馈非常积极，他们指出文档处理时间显著减少，工作流程效率提高。员工们也对该工具的易用性和无缝融入日常工作的特性表示赞赏。

From a patient perspective, they will benefit from more engaged and present clinicians who can focus on delivering high-quality care without extensive manual documentation.

从患者的角度来看，他们将受益于更投入、更在场的临床医生，这些医生可以专注于提供高质量的护理，而无需进行大量手动记录。

Q. What are the next steps for Ramsay after developing this tool?

问：Ramsay 开发此工具后，接下来的步骤是什么？

A.

A.

We are continuing to refine Ramsay Scribe based on user feedback and expanding its use across additional specialties and clinical settings. We are also exploring potential AI enhancements, such as real-time summarisation and predictive text capabilities, to further improve efficiency.

我们正在根据用户反馈不断完善 Ramsay Scribe，并将其应用扩展到更多的专业领域和临床环境。我们还在探索潜在的人工智能增强功能，例如实时总结和预测文本能力，以进一步提高效率。

Q. How does it fit into Ramsay’s wider strategy, such as the patient tracking tool?

问：它如何融入拉姆齐的更广泛战略，例如患者跟踪工具？

A.

A.

Ramsay Scribe is a key component of our digital transformation strategy, aimed at delivering a significant improvement in patient and care team outcomes by harnessing the power of contemporary digital tools and data to improve our ability to sustainably deliver patient-centric, integrated and best-quality care.

Ramsay Scribe 是我们数字化转型战略的关键组成部分，旨在通过利用现代数字工具和数据的力量，显著改善患者和护理团队的成果，从而提升我们可持续地提供以患者为中心、集成化且高质量护理的能力。

Both Ramsay Scribe and our patient tracking are examples of the kind of innovation we are driving that leverages contemporary technology to deliver a marked advancement in patient and care team outcomes and enable a more connected and intelligent digital healthcare ecosystem..

Ramsay Scribe 和我们的患者追踪系统都是我们推动的创新实例，这些创新利用当代技术为患者和护理团队带来显著的成果提升，并实现更加互联和智能的数字医疗生态系统。

_

_

Dr. Gandhi's responses have been edited for brevity and accuracy

甘地博士的回答已经过编辑，以确保简洁和准确性。

.

。

Topics:

主题：

Artificial Intelligence

人工智能

,

，

Clinical

临床

,

，

Workflow

工作流程

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更多地区新闻

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Ramsay Health Care will start augmenting clinical documentation across its network of private healthcare facilities in Australia with AI.

拉姆齐医疗保健公司 (Ramsay Health Care) 将开始在其澳大利亚的私人医疗设施网络中使用人工智能来增强临床文档记录。

Its new AI-powered tool called Ramsay Scribe is set to be piloted at the emergency department of St Andrew’s Ipswich Private Hospital in Queensland. The technology is also expected to be tested in inpatient and mental health outpatient settings of the group.

其名为Ramsay Scribe的新型人工智能工具将在昆士兰州圣安德鲁斯伊普斯维奇私立医院的急诊科进行试点。该技术还预计在集团的住院部和心理健康门诊环境中进行测试。

Ramsay Scribe's development is part of Ramsay's 10-year digital transformation strategy, which involves scaling the adoption and application of AI tools to streamline workflows and reduce administrative burden. In 2023,

Ramsay Scribe 的开发是 Ramsay 十年数字化转型战略的一部分，该战略涉及扩大人工智能工具的采用和应用，以简化工作流程并减轻行政负担。2023年，

Ramsay tapped Google Cloud

拉姆齐选择了谷歌云

as its data and innovation partner, particularly in building its core digital project, a centralised data hub on BigQuery.

作为其数据和创新合作伙伴，特别是在构建其核心数字项目——一个基于BigQuery的集中式数据枢纽时。

Healthcare IT News

医疗保健 IT 新闻

spoke with Dr Rachna Gandhi, Ramsay’s Chief Transformation, Digital, and Data Officer to learn more about Ramsay Scribe and how it has been received by staff. She explained how this technology added value to their service and shared similar digital projects in the pipeline.

与拉姆齐首席转型、数字和数据官拉赫娜·甘地博士进行了交谈，了解更多关于拉姆齐Scribe的信息以及员工对其的接受情况。她解释了这项技术如何为他们的服务增值，并分享了正在进行的类似数字项目。

Q. What prompted the company to develop the tool?

问：是什么促使公司开发这个工具？

A.

A.

Ramsay Health Care identified a need to enhance clinical documentation efficiency while reducing the administrative burden on clinicians. By leveraging AI-powered tools like Ramsay Scribe, we aim to improve workflow productivity, reduce burnout, and allow clinicians to focus more on patient care rather than paperwork.

Ramsay Health Care 发现需要提高临床文档记录的效率，同时减轻临床医生的行政负担。通过利用像 Ramsay Scribe 这样的 AI 工具，我们旨在提高工作流程的生产力，减少职业倦怠，并让临床医生更多地专注于患者护理，而非文书工作。

The growing advancements in AI and speech-to-text technology provided an opportunity to implement a solution that enhances both accuracy and speed in documentation..

日益进步的人工智能和语音转文本技术提供了实施一种解决方案的机会，该方案可以提高文档记录的准确性和速度。

Q. What partners were involved?

问：涉及哪些合作伙伴？

A.

A.

We collaborated with T-Pro, a provider of AI-driven clinical documentation solutions, to develop and refine Ramsay Scribe. Their expertise in speech recognition and large language models helped ensure that the tool was optimised for the clinical environment.

我们与提供人工智能驱动的临床文档解决方案的供应商T-Pro合作，开发并完善了Ramsay Scribe。他们在语音识别和大型语言模型方面的专业知识帮助确保了该工具在临床环境中的优化。

Most importantly, we engaged with our frontline healthcare teams to ensure that the solution meets their needs, is practical, intuitive, and seamlessly integrates into existing workflows.

最重要的是，我们与一线医疗团队合作，确保解决方案满足他们的需求，实用、直观，并能无缝集成到现有工作流程中。

Q. What was the timeline of the work?

问：这项工作的时间表是什么？

A.

A.

The development of Ramsay Scribe began in mid-2024 with initial research and planning. Mid-late 2024, we moved into prototyping and testing, and then the pilot implementation began in January this year. We plan to continue our rollout across key sites in the coming months. This phased approach has allowed us to refine the tool based on real-world clinician feedback while ensuring a smooth implementation..

Ramsay Scribe 的开发始于2024年年中，最初进行了研究和规划。2024年中后期，我们进入了原型设计和测试阶段，随后在今年1月开始了试点实施。我们计划在接下来的几个月内在关键站点继续推广。这种分阶段的方法使我们能够根据临床医生的实际反馈改进工具，同时确保顺利实施。

Q. What does this allow Ramsay Health Care to do that it couldn’t before?

问：这使得拉姆齐医疗保健公司能够做些什么以前不能做的事情？

A.

A.

Ramsay Scribe enables faster, more accurate clinical documentation, reducing the time clinicians spend on manual notetaking. This improves efficiency, supports compliance with documentation standards, and most importantly, enhances the patient experience by allowing clinicians to dedicate more attention to direct care.

拉姆齐医疗记录系统能够实现更快、更准确的临床文档记录，减少临床医生在手动记录上花费的时间。这提高了效率，支持符合文档标准，并且最重要的是，通过让临床医生将更多注意力放在直接护理上，提升了患者的体验。

Additionally, it provides more structured and complete patient records, which can contribute to better decision-making and continuity of care..

此外，它提供了更加结构化和完整的患者记录，这有助于更好地做出决策和保持护理的连续性。

Q. How have staff and patients responded to the new tool?

问：员工和患者对这个新工具的反应如何？

A.

A.

The feedback from clinicians has been overwhelmingly positive, noting significant reductions in time spent on documentation and improved workflow efficiency. Staff have also appreciated the tool’s ease of use and seamless integration into their daily routines.

临床医生的反馈非常积极，他们指出文档处理时间显著减少，工作流程效率提高。员工们也对该工具的易用性和无缝融入日常工作表示赞赏。

From a patient perspective, they will benefit from more engaged and present clinicians who can focus on delivering high-quality care without extensive manual documentation.

从患者的角度来看，他们将受益于更投入、更在场的临床医生，这些医生可以专注于提供高质量的护理，而无需进行大量手动记录。

Q. What are the next steps for Ramsay after developing this tool?

问：Ramsay 开发此工具后，接下来的步骤是什么？

A.

A.

We are continuing to refine Ramsay Scribe based on user feedback and expanding its use across additional specialties and clinical settings. We are also exploring potential AI enhancements, such as real-time summarisation and predictive text capabilities, to further improve efficiency.

我们正在根据用户反馈不断完善 Ramsay Scribe，并将其应用扩展到更多的专业领域和临床环境。我们还在探索潜在的人工智能增强功能，例如实时总结和预测文本能力，以进一步提高效率。

Q. How does it fit into Ramsay’s wider strategy, such as the patient tracking tool?

问：它如何融入拉姆齐的更广泛战略，例如患者跟踪工具？

A.

A.

Ramsay Scribe is a key component of our digital transformation strategy, aimed at delivering a significant improvement in patient and care team outcomes by harnessing the power of contemporary digital tools and data to improve our ability to sustainably deliver patient-centric, integrated and best-quality care.

Ramsay Scribe 是我们数字化转型战略的关键组成部分，旨在通过利用现代数字工具和数据的力量，显著改善患者和护理团队的成果，从而提升我们可持续地提供以患者为中心、整合且高质量护理的能力。

Both Ramsay Scribe and our patient tracking are examples of the kind of innovation we are driving that leverages contemporary technology to deliver a marked advancement in patient and care team outcomes and enable a more connected and intelligent digital healthcare ecosystem..

Ramsay Scribe 和我们的患者追踪系统都是我们推动的创新实例，这些创新利用当代技术显著提升了患者和护理团队的成效，并助力构建一个更加互联和智能的数字医疗生态系统。

_

_

Dr. Gandhi's responses have been edited for brevity and accuracy

甘地博士的回答已经过编辑，以确保简洁和准确性。

.

。