ASIA

亚洲

Patient Engagement

患者参与

Ping An launches AI avatars of top Chinese doctors

平安推出中国顶级医生的AI虚拟形象

A new chatbot on its mobile health app features AI-based avatars that can communicate synchronously with patients through text, voice, or video chat.

其移动健康应用程序上的一款新聊天机器人具有基于人工智能的虚拟形象，可以通过文本、语音或视频聊天与患者同步交流。

By

通过

Adam Ang

Adam Ang

March 04, 2025

2025年3月4日

07:10 PM

晚上7点10分

Photo: Edward Jenner/Pexels

照片来源：爱德华·詹纳/像素

Shanghai-based Ping An Health, the health technology unit of Chinese insurance firm Ping An, has launched a generative AI-powered chatbot on its mobile health application featuring the avatars of real physicians.

总部位于上海的平安健康是中国保险企业平安集团旗下的健康技术部门，该公司在其移动健康应用程序中推出了一个生成式人工智能聊天机器人，该机器人采用了真实医生的头像。

The new feature, Ping An Xin Yi, on the Ping An Health app, provides round-the-clock on-demand access to AI-assisted health consultations delivered through digital avatars. It also offers simplified interpretation of medical reports and laboratory results and personalised medication reminders.

平安健康APP的新功能“平安心意”提供全天候按需获取的、通过数字虚拟人提供的AI辅助健康咨询服务，还提供医学报告和化验结果的简化解读以及个性化用药提醒。

The chatbot currently covers general practice and will be later expanded to gynecology, internal medicine, pediatrics, surgery, andrology, traditional Chinese medicine, dermatology, and general medicine.

聊天机器人目前涵盖了全科医学，之后会扩展到妇科、内科、儿科、外科、男科、中医、皮肤科和普通医学。

HOW IT WORKS

工作原理

Ping An Health explained that the chatbot was built using a three-tiered data training structure. The base layer is Ping An Medical Master, the company's large language model based on its five medical databases covering 37,000 diseases and 420,000 disease-related terms; the second layer is a knowledge base from the doctor whom the avatar is modeled from, including their social media content and published materials.

平安健康解释说，这个聊天机器人是基于三层数据训练结构构建的。基础层是平安医疗大师，这是该公司基于其五个医疗数据库的大语言模型，涵盖37,000种疾病和420,000个疾病相关术语；第二层是该虚拟人所模仿的医生的知识库，包括他们的社交媒体内容和已发表的资料。

The third layer involves fine-tuning from the doctor themselves, including manual annotation and training with their video content. .

第三层涉及医生自身的微调，包括手动注释和使用他们的视频内容进行训练。

Besides genAI, Ping An Xin Yi also utilises natural language processing, machine learning, and medical document recognition. The avatars currently replicate the image and voice of top specialists in proctology, hepatobiliary surgery, and obstetrics and gynecology in China. Users can interact with them synchronously through text, voice, or video chat..

除了生成式人工智能，平安信义还运用了自然语言处理、机器学习和医疗文件识别技术。这些虚拟形象目前复制了中国顶级肛肠科、肝胆外科以及妇产科专家的形象和声音。用户可以通过文字、语音或视频聊天与它们实时互动。

THE LARGER TREND

更大的趋势

Digital avatars representing real-life doctors are also featured in the

数字代表现实生活中的医生的头像也被包括在内。

virtual hospital project

虚拟医院项目

of Tsinghua University Institute for AI Industry Research. Set for public pilot some time this first quarter, the autonomous and self-evolving virtual healthcare setting will be run by these genAI-driven doctors, which have shown high accuracy in examining, diagnosing, and treating patients in a recent study. .

清华大学人工智能产业研究院。预计在今年第一季度的某个时候进行公开试点，这个自主且自我演化的虚拟医疗环境将由这些genAI驱动的医生运行，这些医生在最近的一项研究中显示出检查、诊断和治疗患者的高准确性。

Ping An Health has doubled down on AI integration in recent years. Last year, it introduced its medical LLM, Ping An Medical Master, and the Ping An Doctor's Home doctor's dashboard. Early in February, it completed the deployment and partial verification of

近年来，平安健康在人工智能整合方面加大了投入。去年，它推出了自己的医疗大语言模型——平安医疗大师，以及平安医生之家的医生仪表盘。今年2月初，它完成了部署和部分验证工作。

DeepSeek

深寻

, which it expects to help boost accuracy in health consultations and disease diagnoses. Ping An Health claims its current AI-powered diagnosis and treatment system demonstrates near full accuracy in triage and assisted diagnosis.

，该公司预计这将有助于提高健康咨询和疾病诊断的准确性。平安健康声称其当前由人工智能驱动的诊断和治疗系统在分诊和辅助诊断方面表现出接近完全的准确性。

Meanwhile,

同时，

Ping An Health's telemedicine standards

平安好医生的远程医疗标准

– as applied in its AI-powered online family doctor service Ping An Family Doctor – reportedly served as the model for nationwide standards for virtual care delivery being piloted in China.

——其应用于AI驱动的在线家庭医生服务“平安好医生”中——据报道，已成为中国试点的虚拟医疗交付全国标准的模型。

Topics:

主题：

Artificial Intelligence

人工智能

,

，

Mobile

手机

,

，

Patient Engagement

患者参与

,

，

Telehealth

远程医疗

More regional news

更多地区新闻

SingHealth doubles down on AI integration

新加坡保健集团加大人工智能整合力度

By

通过

Adam Ang

艾丹·安

February 25, 2025

2025年2月25日

Thailand's first int'l private hospital goes 'all the way' with EMR

泰国首家国际私立医院全面采用电子病历系统

By

通过

Adam Ang

Adam Ang

February 25, 2025

2025年2月25日

Chinese health players begin integrating DeepSeek

中国健康领域开始整合DeepSeek

By

通过

Adam Ang

Adam Ang

February 24, 2025

2025年2月24日

Shanghai-based Ping An Health, the health technology unit of Chinese insurance firm Ping An, has launched a generative AI-powered chatbot on its mobile health application featuring the avatars of real physicians.

总部位于上海的平安健康是中国保险企业平安集团旗下的健康技术部门，该公司在其移动健康应用程序中推出了一款生成式人工智能驱动的聊天机器人，该聊天机器人以真实医生的头像为特色。

The new feature, Ping An Xin Yi, on the Ping An Health app, provides round-the-clock on-demand access to AI-assisted health consultations delivered through digital avatars. It also offers simplified interpretation of medical reports and laboratory results and personalised medication reminders.

平安健康APP新功能“平安心意”通过数字虚拟人提供全天候按需获取的AI辅助健康咨询服务，还提供医学报告和化验单的简明解读以及个性化用药提醒。

The chatbot currently covers general practice and will be later expanded to gynecology, internal medicine, pediatrics, surgery, andrology, traditional Chinese medicine, dermatology, and general medicine.

聊天机器人目前涵盖全科医学，之后将扩展到妇科、内科、儿科、外科、男科、中医、皮肤科和普通医学。

HOW IT WORKS

工作原理

Ping An Health explained that the chatbot was built using a three-tiered data training structure. The base layer is Ping An Medical Master, the company's large language model based on its five medical databases covering 37,000 diseases and 420,000 disease-related terms; the second layer is a knowledge base from the doctor whom the avatar is modeled from, including their social media content and published materials.

平安健康解释说，这个聊天机器人是基于一个三层的数据训练结构构建的。基础层是平安医疗大师，这是该公司基于其覆盖37,000种疾病和420,000个疾病相关术语的五个医疗数据库开发的大语言模型；第二层是该虚拟形象所模仿的医生的知识库，包括他们的社交媒体内容和已发表的资料。

The third layer involves fine-tuning from the doctor themselves, including manual annotation and training with their video content. .

第三层涉及医生自身的微调，包括手动注释和使用他们的视频内容进行训练。

Besides genAI, Ping An Xin Yi also utilises natural language processing, machine learning, and medical document recognition. The avatars currently replicate the image and voice of top specialists in proctology, hepatobiliary surgery, and obstetrics and gynecology in China. Users can interact with them synchronously through text, voice, or video chat..

除了生成式人工智能，平安信义还运用了自然语言处理、机器学习和医疗文件识别技术。这些虚拟形象目前复制了中国顶尖的肛肠科、肝胆外科以及妇产科专家的形象和声音。用户可以通过文字、语音或视频聊天与他们进行同步互动。

THE LARGER TREND

更大的趋势

Digital avatars representing real-life doctors are also featured in the

数字虚拟形象代表现实生活中的医生也出现在其中

virtual hospital project

虚拟医院项目

of Tsinghua University Institute for AI Industry Research. Set for public pilot some time this first quarter, the autonomous and self-evolving virtual healthcare setting will be run by these genAI-driven doctors, which have shown high accuracy in examining, diagnosing, and treating patients in a recent study. .

清华大学人工智能产业研究院。预计在今年第一季度的某个时候进行公开试点，这个自主且自我演化的虚拟医疗环境将由这些基因驱动的医生运行，这些医生在最近的一项研究中表现出检查、诊断和治疗患者的高准确性。

Ping An Health has doubled down on AI integration in recent years. Last year, it introduced its medical LLM, Ping An Medical Master, and the Ping An Doctor's Home doctor's dashboard. Early in February, it completed the deployment and partial verification of

近年来，平安健康在AI整合方面加倍努力。去年，它推出了自己的医疗大型语言模型——平安医疗大师，以及平安医生之家的医生仪表盘。今年2月初，它完成了部署和部分验证工作。

DeepSeek

深寻

, which it expects to help boost accuracy in health consultations and disease diagnoses. Ping An Health claims its current AI-powered diagnosis and treatment system demonstrates near full accuracy in triage and assisted diagnosis.

，该系统有望帮助提升健康咨询和疾病诊断的准确性。平安健康声称其现有的人工智能诊断和治疗系统在分诊和辅助诊断方面展现了近乎完全的准确性。

Meanwhile,

同时，

Ping An Health's telemedicine standards

平安好医生的远程医疗标准

– as applied in its AI-powered online family doctor service Ping An Family Doctor – reportedly served as the model for nationwide standards for virtual care delivery being piloted in China.

——其应用于AI驱动的在线家庭医生服务“平安好医生”中——据报道，已成为中国试点的全国虚拟护理服务标准的模型。