Cognizant与ServiceNow推出针对银行业纠纷的AI驱动解决方案-动脉网

Cognizant, ServiceNow Launch AI-Driven Solution For Banking Disputes

benzinga 等信源发布 2025-03-27 10:20

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Cognizant

知悉的

Technology Solutions Corp

技术解决方案公司

CTSH

中国船舶集团有限公司

has introduced an AI-driven dispute resolution solution in partnership with

与...合作推出了一种人工智能驱动的争议解决方案

ServiceNow Inc

ServiceNow公司

NOW

现在

。

Designed as a Business Process as a Service (BPaaS) offering, the solution was specifically developed for mid-sized banks across North America. It focuses on enhancing dispute management efficiency and elevating customer experience.

设计为业务流程即服务（BPaaS）产品，该解决方案专为北美地区的中型银行开发，专注于提高争议管理效率并提升客户体验。

Managing disputes can be challenging for mid-sized banks due to fragmented systems, inefficiencies, and dissatisfied customers. Additionally, chargeback losses and regulatory requirements add to operational complexities.

由于系统分散、效率低下以及客户不满，中型银行在管理纠纷方面可能会面临挑战。此外，退单损失和监管要求增加了运营的复杂性。

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By combining ServiceNow's dispute management technology with Cognizant's industry expertise, the BPaaS solution aims to streamline dispute resolution and improve overall efficiency.

通过将ServiceNow的争议管理技术与Cognizant的行业专业知识相结合，BPaaS解决方案旨在简化争议解决流程并提高整体效率。

“As we look to the future, the collaboration between Cognizant and ServiceNow holds the potential to make a significant impact on the financial services industry,” said

“当我们展望未来时，Cognizant与ServiceNow之间的合作有潜力对金融服务行业产生重大影响，”

Ashish Chopra

阿希什·乔普拉

, chief information officer of the Texas Dow Employees Credit Union.

德克萨斯道员工信用社的首席信息官。

“Customers would benefit greatly from a streamlined and simplified dispute resolution process powered by AI. We look forward to seeing the positive changes this solution will bring to the industry.”

“客户将从由人工智能驱动的简化和高效的争议解决流程中获益良多。我们期待这一解决方案为行业带来的积极变化。”

The solution uses generative AI, streamlined automation and multi-channel dispute intake to reduce the need for manual processing, enabling banks to handle customer complaints efficiently across mobile, web, and CRM platforms.

该解决方案利用生成式人工智能、简化的自动化流程以及多渠道争议接收机制，减少了对人工处理的需求，使银行能够高效地在移动设备、网页和客户关系管理平台处理客户投诉。

Key capabilities of the dispute management solution include automation-driven processing, real-time business intelligence reporting, and predictive analytics for workload and recovery estimation.

争议管理解决方案的主要功能包括自动化驱动的处理、实时商业智能报告以及用于工作量和回收估算的预测分析。

This AI-powered system aims to help banks reduce chargeback losses, improve regulatory compliance, and maintain customer trust.

该系统由人工智能驱动，旨在帮助银行减少退单损失、提高合规性并保持客户信任。

Price Action

价格行为

: CTSH shares traded lower by 0.53% at $77.44 at last check on Thursday.

：CTSH 股价在周四最后一次检查时下跌了 0.53%，至 77.44 美元。

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