Weave Communications to Acquire TrueLark, Accelerating AI-Powered Front Office Automation

Weave Communications收购TrueLark，加速AI驱动的前台办公自动化

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Weave

编织

(NYSE: WEAV), a leading all-in-one customer experience and payments software platform for small and medium-sized healthcare businesses, today announced it has signed a definitive agreement to acquire

（纽约证券交易所代码：WEAV），一家领先的一体化客户体验和支付软件平台，服务于中小型医疗保健企业，今天宣布已签署最终协议进行收购。

TrueLark

真知更鸟

, an AI-powered receptionist and front-desk automation platform.

，一个由人工智能驱动的接待员和前台自动化平台。

–   This strategic acquisition will bring together Weave’s category leadership in healthcare communications with TrueLark’s agentic AI capabilities, unlocking a future of autonomous, intelligent workflows that transform how practices operate, engage patients, and grow revenue.

– 这一战略性收购将把Weave在医疗通信领域的领导地位与TrueLark的代理人工智能能力结合起来，开启一个自主智能工作流程的未来，改变诊所的运营方式、患者互动模式以及收入增长途径。

Weave Acquires TrueLark to Lead the Next Generation of AI-Driven Healthcare Operations

Weave收购TrueLark，引领下一代AI驱动的医疗运营

Under the terms of the agreement, Weave will acquire all outstanding equity and ownership interest in TrueLark for $35 million, comprising $25 million in cash and $10 million in equity, subject to customary purchase price adjustments. The agreement also includes a potential performance-based award, paid annually in stock over two years, for certain key personnel.

根据协议条款，Weave将收购TrueLark的所有未偿股权和所有权权益，总金额为3500万美元，其中包括2500万美元现金和1000万美元股权，具体金额需根据惯例购买价格调整。协议还包括一项潜在的基于绩效的奖励，将在两年内以股票形式每年支付给某些关键人员。

The transaction is expected to close in Q2 2025, pending customary closing conditions..

该交易预计将在2025年第二季度完成，待达成惯例的交割条件。

According to Brett White, CEO of Weave, “TrueLark represents more than a new product—the acquisition positions Weave at the forefront of agentic AI in SMB healthcare. Their purpose-built, AI-first platform brings autonomous, always-on functionality to core front-office operations. This acquisition will deliver a virtual assistant that helps practices fill more appointments, improve responsiveness, and drive stronger patient engagement, all without increasing headcount.”.

根据Weave首席执行官布雷特·怀特的说法，“TrueLark不仅仅是一个新产品——此次收购使Weave在中小型企业医疗领域的代理人工智能方面处于前沿地位。其专为AI优先构建的平台为核心前台运营带来了自主、始终在线的功能。此次收购将提供一个虚拟助手，帮助诊所安排更多预约、提高响应速度并推动更紧密的患者互动，且无需增加人员配置。”

TrueLark’s conversational AI platform manages missed calls, text messages, and web chats to book and reschedule appointments, handle after-hours communication, and automate common administrative tasks. This agentic AI approach enables healthcare teams to transition from reactive communication to proactive, intelligent engagement, ensuring that no opportunity is missed—even outside of regular business hours..

TrueLark的对话式AI平台管理未接来电、短信和网络聊天，以预约和重新安排会诊、处理非工作时间的沟通，并自动完成常见的行政任务。这种代理式AI方法使医疗团队能够从被动沟通转向主动、智能的互动，确保不错过任何机会——即使是在正常工作时间之外。

The acquisition significantly expands Weave’s reach in multi-location practices, where demand for intelligent automation is accelerating amid staffing shortages and operational pressures. TrueLark has already established strong product-market fit in appointment-based SMBs, particularly within dental service organizations, making it a highly attractive addition to Weave’s SMB healthcare portfolio.

该收购显著扩大了Weave在多地点实践中的覆盖范围，其中智能自动化的需求在人员短缺和运营压力下正在加速增长。TrueLark已经在基于预约的中小型企业中建立了强大的产品市场契合度，尤其是在牙科服务组织内，这使其成为Weave中小型企业医疗保健产品组合中极具吸引力的补充。

Following the acquisition, Weave and TrueLark will target a combined addressable market estimated at $10 billion domestically and $22 billion internationally, positioning them to lead the category and deliver exceptional ROI through autonomous, always-on front-desk operations..

收购完成后，Weave 和 TrueLark 的国内目标市场预计将达到 100 亿美元，国际目标市场将达到 220 亿美元，这一定位将使它们引领该类别，并通过自主的、始终在线的前台运营提供卓越的投资回报率。

At closing, Weave and TrueLark will combine their expertise to address one of healthcare’s most urgent challenges: the growing gap between patient requests and front-office availability. As intelligent assistants evolve from simple bots to autonomous agents, the benefits to healthcare providers will include the ability to fill more appointments through 24/7 availability and predictive rebooking, improve patient engagement with natural, AI-driven responses, unlock scalable efficiency for dental and multi-location practices, and reduce burnout by offloading administrative tasks..

在交易结束时，Weave 和 TrueLark 将结合他们的专业知识，以应对医疗保健领域最紧迫的挑战之一：患者需求与前台可用性之间日益扩大的差距。随着智能助手从简单的机器人发展为自主代理，医疗服务提供者将从中受益，包括通过全天候可用性和预测性重新预约来填补更多预约空档、通过自然且由人工智能驱动的响应改善患者参与度、为牙科和多地点诊所释放可扩展的效率，以及通过减轻行政任务来减少倦怠感。

With this acquisition, Weave strengthens its position as the intelligent operating system for healthcare practices, expanding its platform to deliver AI-powered agents that produce real-world, transformative results.

通过此次收购，Weave巩固了其作为医疗实践智能操作系统的地位，扩展了其平台以提供人工智能驱动的代理，从而产生现实世界中具有变革性的成果。