Aetna invests to improve access to home health care and support the direct care workforce

Aetna投资改善家庭医疗保健的可及性，并支持直接护理人员队伍

HARTFORD, C.T., May 13, 2025 — Aetna Medicaid, a CVS Health

哈特福德，康涅狄格州，2025年5月13日 —— Aetna Medicaid，CVS Health 旗下公司

®

®

company (NYSE:

公司（纽约证券交易所：

CVS

CVS

), today announced a collaboration with

），今天宣布与

National Alliance for Care at Home (the Alliance)

全国家庭护理联盟（联盟）

and

和

MissionCare Collective

使命关怀集体

to increase access to home health care for older adults and those with disabilities, and increase supports for direct care workers in Illinois, Louisiana and North Carolina.

增加老年人和残障人士在伊利诺伊州、路易斯安那州和北卡罗来纳州获得家庭医疗保健的机会，并加强对直接护理人员的支持。

Americans are living longer and the average proportion of life spent in good health has declined since 1990, according to

美国人寿命延长，自1990年以来，平均健康状态下的生命比例下降。

recent data

最近的数据

. This trend increases the importance of direct care workers, who provide essential services to those with physical, cognitive and intellectual or developmental disabilities as well as to older adults. A

这一趋势增加了直接护理人员的重要性，他们为那些有身体、认知、智力或发育障碍的人以及老年人提供基本服务。

longstanding shortage

长期短缺

of direct care workers makes it increasingly difficult for people with disabilities and older adults to live at home, and is driven by low retention rates for direct care workers, recruitment challenges and other factors. The shortage also

直接护理人员的短缺使得残疾人和老年人越来越难以在家生活，这是由直接护理人员的低保留率、招聘困难和其他因素造成的。这种短缺也

contributes to challenges

有助于挑战

for states to administer Long Term Services and Supports (LTSS) within Medicaid programs.

为各州在医疗补助计划内管理长期服务和支持（LTSS）。

Initially launching in Illinois, Louisiana and North Carolina, the pilot program is funded by Aetna and brings together two national leaders committed to transforming care delivery at home. The Alliance represents providers across home care, home health, hospice and palliative services, serving as a powerful advocate for care delivered where people live.

最初在伊利诺伊州、路易斯安那州和北卡罗来纳州启动的试点项目由Aetna资助，汇集了两位致力于在家转变护理服务的全国领导者。该联盟代表了家庭护理、家庭健康、临终关怀和舒缓服务的提供者，是为人们居住地提供的护理服务的强大倡导者。

MissionCare Collective, a workforce innovation leader, offers a suite of solutions designed to build, retain and support the care workforce at scale. This collaboration aims to expand workforce capacity and improve retention, ensuring older adults and individuals with disabilities have reliable access to high-quality care in the setting they prefer — their home..

使命关怀集体（MissionCare Collective）作为劳动力创新的领导者，提供一套旨在大规模构建、保留和支持护理人员队伍的解决方案。此次合作旨在扩大劳动力容量并提高留任率，确保老年人和残障人士能够在他们首选的环境——即自己的家中，获得可靠且高质量的护理服务。

As part of the collaboration, Aetna, the Alliance and MissionCare Collective convene regularly to assess data trends and, where targeted action is needed most, to strengthen the direct care workforce and support providers. In addition, designated health care providers will implement

作为合作的一部分，Aetna、Alliance 和 MissionCare Collective 定期召开会议，评估数据趋势，并在最需要针对性行动的地方，加强直接护理人员队伍和支持提供者。此外，指定的医疗保健提供者将实施相关措施。

CoachUp Care

CoachUp关怀

, a data-driven workforce solution from MissionCare Collective. CoachUp Care is designed to increase engagement, strengthen workforce supports, and surface actionable insights to proactively address turnover across all roles in health care. Together, these efforts aim to build a scalable, measurable framework for long-term workforce stability..

，一个来自MissionCare Collective的数据驱动型劳动力解决方案。CoachUp Care旨在提高参与度、加强劳动力支持，并提供可操作的洞察，以主动应对医疗保健领域各职位的人员流动问题。这些努力共同致力于构建一个可扩展、可衡量的框架，以实现长期的劳动力稳定性。

“Americans are living longer, and the persistent shortage of direct care workers is creating a significant health care gap for those that need it most,” said Dr. Chris Jagmin, Aetna’s Chief Medical Officer for Medicaid. “By bringing Aetna, the Alliance and MissionCare together, we can better identify actionable solutions to make a difference in the lives of older adults and those with disabilities.”.

“美国人寿命延长，而直接护理人员的持续短缺，正让最需要护理的人群面临显著的医疗缺口，”Aetna Medicaid首席医疗官克里斯·贾格明博士表示。“通过将Aetna、Alliance和MissionCare联合起来，我们能够更好地找到可行的解决方案，在老年人和残障人士的生活中发挥积极影响。”

“We are always looking for ways to improve employee retention,” said Lisa King, Senior Vice President of Operations with All Ways Caring HomeCare, a health care provider participating in the pilot in Illinois, Louisiana and North Carolina. “Our care givers are the heart of what we do, but too often, they can earn more money in other industries.

“我们一直在寻找提高员工留任率的方法，”参与伊利诺伊州、路易斯安那州和北卡罗来纳州试点项目的一家医疗保健服务提供商 All Ways Caring HomeCare 的运营高级副总裁丽莎·金表示，“我们的护理人员是我们工作的核心，但很多时候，他们在其他行业可以赚到更多的钱。”

We need innovative ideas and a scalable solution to retain home care workers.”.

我们需要创新的想法和可扩展的解决方案来留住家庭护理人员。

While direct care workers are challenged to meet the rising demand for home health care needs, they often struggle with their own health care coverage. MissionCare reports that

直接护理人员在努力满足日益增长的家庭医疗保健需求的同时，他们往往也为自己的医疗保险覆盖问题而挣扎。MissionCare 报告称

32% of caregivers

32% 的护理人员

rely on Medicaid, even as they provide essential care to Medicaid beneficiaries.

依赖医疗补助计划，即使他们为医疗补助受益人提供基本护理。

Utilizing CoachUp Care, the collaboration will also help better understand the social care needs of Medicaid-eligible home health care workers. The organizations will work together to deliver strategies that enhance economic security, improve day-to-day support, and create sustainable career pathways for Medicaid members working — or seeking to work — as direct care professionals.  .

利用CoachUp Care，此次合作还将有助于更好地了解符合医疗补助条件的家庭医疗护理人员的社会关怀需求。这些组织将共同努力，提供增强经济保障、改善日常支持并为作为直接护理专业人员工作（或寻求工作）的医疗补助成员创建可持续职业路径的策略。

“We’re honored to have a seat at the table for the hard conversations that need to happen if we’re going to solve one of the biggest challenges in our care economy,” said Brandi Kurtyka, CEO of MissionCare Collective and facilitator of the workforce initiative. “This effort goes far beyond implementing technology — it’s about bringing the right people together, people with both the heart and the power to drive real, lasting change.”.

“我们很荣幸能够参与这些艰难的对话，因为如果我们要解决护理经济中最大的挑战之一，这些对话是必须进行的，”MissionCare Collective首席执行官兼劳动力倡议推动者布兰迪·库尔佳表示。“这项努力远不止是实施技术——而是关于将合适的人聚集在一起，这些人既有决心，又有能力推动真正持久的变革。”

“The direct care workforce is not only struggling to meet the rising demand for care but also to make ends meet,” said Dr. Steve Landers, CEO of National Alliance for Care at Home. “By working together across our industry, we can advance strategies that directly support the economic security of home health care workers and provide a more durable solution to help expand the direct care sector, which is .

“直接护理人员不仅难以满足日益增长的护理需求，还在为生计问题苦苦挣扎，”国家家庭护理联盟首席执行官史蒂夫·兰德斯博士表示。“通过我们行业内的共同努力，我们可以推动直接支持家庭保健护理人员经济安全的策略，并提供一个更持久的解决方案，以帮助扩展直接护理领域，这至关重要。”

projected to add over 1 million new jobs

预计将会新增超过100万个工作岗位

between 2021 and 2031.”

“2021年至2031年之间。”

Among the home health care providers participating in the program are:

参与该计划的家庭医疗保健提供者包括：

Illinois: Absolute Home Care Plus, All Ways Caring HomeCare, Family First Home Care, Interim Healthcare Services of Joliet, Inc., Sparta Community Hospital, UW Health Swedish American Hospital

伊利诺伊州：Absolute Home Care Plus、All Ways Caring HomeCare、Family First Home Care、乔利埃特Interim Healthcare Services公司、斯巴达社区医院、UW Health瑞典裔美国人医院

Louisiana: All Ways Caring HomeCare, Complete Home Health

路易斯安那州：All Ways Caring HomeCare，Complete Home Health

North Carolina: All Ways Caring HomeCare, Ally Home Care, Liberty Homecare and Hospice, Piedmont Home Care

北卡罗来纳州：All Ways Caring HomeCare、Ally Home Care、Liberty Homecare and Hospice、Piedmont Home Care

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About Aetna Medicaid

关于Aetna医疗补助计划

Aetna Medicaid Administrators LLC (Aetna Medicaid), a CVS Health company, has over 30 years of experience managing the care of under-resourced populations, using innovative approaches and a local presence in each market to achieve both successful health care results and effective cost outcomes. Aetna Medicaid has expertise serving high-need Medicaid members, including those who are dually eligible for Medicaid and Medicare.

安泰医疗补助管理公司（Aetna Medicaid），作为CVS Health旗下公司，拥有超过30年的经验，管理资源不足人群的护理。通过在每个市场采用创新方法和本地化服务，实现了卓有成效的医疗效果和高效的成本控制。安泰医疗补助在为高需求医疗补助成员提供服务方面具有专长，包括那些同时符合医疗补助和医疗保险资格的人群。

Currently, Aetna Medicaid owns and/or administers Medicaid managed health care plans under the names of Aetna Better Health and other affiliate names. Together, these plans serve members in 15 states, including Arizona, Florida, Illinois, Kentucky, Louisiana, Maryland, Michigan, New Jersey, New York, Ohio, Oklahoma, Pennsylvania, Texas, Virginia and West Virginia.

目前，Aetna Medicaid拥有和/或管理以Aetna Better Health及其他附属名称运营的医疗补助管理健康计划。这些计划共同为15个州的成员提供服务，包括亚利桑那州、佛罗里达州、伊利诺伊州、肯塔基州、路易斯安那州、马里兰州、密歇根州、新泽西州、纽约州、俄亥俄州、俄克拉荷马州、宾夕法尼亚州、德克萨斯州、弗吉尼亚州和西弗吉尼亚州。

For more information, see .

有关更多信息，请参见 。

www.aetnabetterhealth.com

www.aetnabetterhealth.com

.

。

About CVS Health

关于CVS健康

CVS Health

CVS健康

®

®

is a leading health solutions company building a world of health around every consumer, wherever they are. As of December 31, 2024, the Company had more than 9,000 retail pharmacy locations, more than 1,000 walk-in and primary care medical clinics, a leading pharmacy benefits manager with approximately 90 million plan members, and a dedicated senior pharmacy care business serving more than 800,000 patients per year.

是一家领先的健康解决方案公司，致力于围绕每一位消费者构建一个健康的世界，无论他们身在何处。截至2024年12月31日，该公司拥有超过9,000家零售药店，1,000多家步行和初级保健医疗诊所，一家领先的药房福利管理机构，拥有约9,000万计划会员，以及一家专门的老年人药房护理业务，每年服务超过80万名患者。

The Company also serves an estimated more than 36 million people through traditional, voluntary and consumer-directed health insurance products and related services, including highly rated Medicare Advantage offerings and a leading standalone Medicare Part D prescription drug plan. The Company’s integrated model uses personalized, technology driven services to connect people to simply better health, increasing access to quality care, delivering better outcomes, and lowering overall costs..

该公司还通过传统的、自愿的和消费者导向的健康保险产品及相关服务，为大约超过3600万人提供服务，其中包括备受好评的Medicare Advantage产品和领先的独立Medicare Part D处方药计划。公司采用个性化、技术驱动的服务的整合模式，将人们与更优质的医疗连接起来，增加获得优质护理的机会，取得更好的医疗结果，并降低总体成本。

Media contact

媒体联系人

Monica Prinzing

莫妮卡·普林辛

Monica.Prinzing@CVSHealth.com

莫妮卡·普林辛@CVSHealth.com