What You Should Know:

你应该知道的：

–

–

Collectly

集体地

, the

，这个

AI-powered

人工智能驱动的

platform reshaping patient billing and

平台重塑患者账单和

revenue cycle management

收入周期管理

(RCM), today announced the launch of Billie—a breakthrough AI agent for patient billing and RCM. Billie is available to patients 24/7 across chat, email, text, and voice, providing real-time answers to complex medical billing questions and simple, one-click payment options.

（RCM）今天宣布推出Billie——一款用于患者账单和RCM的突破性AI代理。Billie可通过聊天、电子邮件、短信和语音全天候为患者提供服务，实时解答复杂的医疗账单问题，并提供简单的一键支付选项。

– The launch comes at a critical time when patients are often overwhelmed by confusing medical bills and providers face mounting administrative challenges, staffing shortages, and a tighter payer landscape.

– 此次发布正值一个关键时期，患者常常被令人困惑的医疗账单压得喘不过气来，而医疗服务提供者则面临越来越多的管理挑战、人员短缺以及更加紧张的支付方环境。

Solving the “Kitchen Counter” Problem

解决“厨房柜台”问题

Too often, patients receive a medical bill, are confused by the charges, and have no immediate way to get answers, especially after business hours. According to a 2024 report by The Commonwealth Fund, 45% of insured adults have received a medical bill for something they believed should have been covered.

患者常常收到医疗账单后，对费用感到困惑，并且无法立即获得解答，尤其是在非工作时间。根据联邦基金2024年的一份报告，45%的有保险的成年人收到了他们认为应该被覆盖的医疗项目的账单。

When they try to call with questions, they are often met with voicemail..

当他们打电话询问时，往往得到的是语音信箱。

Billie is designed to eliminate this frustration by providing instant, round-the-clock support, helping patients understand their bills and pay them in just a few clicks—no logins, no hold times, no confusion. Powered by real-time data from EHRs, insurance systems, and Collectly’s AI RCM platform, Billie understands each patient’s unique financial situation—from visit details and coverage status to outstanding balances.

比莉旨在通过提供即时的、全天候的支持来消除这种挫败感，帮助患者理解他们的账单并在几秒钟内完成支付——无需登录、无需等待、毫无困惑。比莉由来自电子健康记录（EHR）、保险系统和Collectly的AI收入周期管理（RCM）平台的实时数据驱动，能够了解每位患者的独特财务状况——从就诊细节、保险覆盖状态到未结余额。

It engages patients across multiple channels to answer questions, explain bills, and take action, such as sending statements or setting up payment plans, all without the need for staff intervention..

它通过多种渠道与患者互动，回答问题、解释账单并采取行动，例如发送账单或设置付款计划，且无需员工干预。

Improvements in Patient Satisfaction

患者满意度的提高

The impact of Billie is already being seen by early adopters, who have reported dramatic improvements in both patient satisfaction and their own operational efficiency. Results from providers using Billie include:

比莉的影响已经被早期采用者看到，他们报告说患者满意度和他们自己的运营效率都有显著提高。使用比莉的供应商的结果包括：

Zero missed calls from patients.

患者未接来电为零。

85% of patient billing inquiries resolved instantly without staff intervention.

85%的患者账单查询在无需工作人员干预的情况下即时解决。

Up to a 32% boost in cash flow by reducing delays and billing confusion.

通过减少延误和账单混淆，最多可将现金流提升32%。

A 20–30% lower cost to collect patient responsibility.

收集患者责任的成本降低20-30%。

Action Urgent Care, one of the early adopters of Billie, has already seen a measurable impact. “Implementing Billie AI as our patient support agent has been a game-changer,” said L. Nelson, Director of Business Analytics at Action Urgent Care. “With ongoing staffing challenges, having Billie available 24/7, even through voice, has brought stability to our team and ensured patients still get the help they need with their billing questions, instantly.”.

行动紧急护理（Action Urgent Care）是比莉（Billie）的早期采用者之一，已经看到了可衡量的影响。“将比莉AI作为我们的患者支持代理，改变了游戏规则，”行动紧急护理的商业分析总监L.尼尔森表示。“在持续的人员配置挑战中，拥有能够24/7全天候提供支持的比莉，甚至通过语音服务，为我们的团队带来了稳定性，并确保患者能够立即获得他们所需的账单问题帮助。”