Aetna推出新的人工智能和数字工具以改善获取途径和护理-动脉网

Aetna Launches New AI and Digital Tools to Improve Access and Care

CISION 等信源发布 2025-07-29 19:00

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Aetna Care Paths, a first-to-market care option available in the Aetna Health app, makes it easier and simpler for members to get the care they need

Aetna Care Paths 是 Aetna Health 应用中首个推向市场的护理选项，它让会员能够更轻松、更简单地获得所需的护理。

AI enabled clinical solutions enhance the human touch, giving nurses 90 more minutes a day to spend with members

人工智能临床解决方案增强了人文关怀，让护士每天多出90分钟与患者相处。

WOONSOCKET, R.I.

伍斯特，罗德岛州

，

July 29, 2025

2025年7月29日

/PRNewswire/ -- To make the health care system easier to navigate, Aetna, a CVS Health

/PRNewswire/ -- 为了让医疗保健系统更易于使用，安泰（Aetna），作为CVS健康的一部分，

company (NYSE:

公司（纽约证券交易所：

CVS

), today announced the introduction of Aetna Care Paths and AI-driven programs as part of the company's ongoing technology investment to improve the experience for medical professionals and their patients.

），今天宣布推出Aetna护理路径和人工智能驱动的项目，作为公司持续技术投资的一部分，以改善医疗专业人员及其患者的体验。

Aetna Care Paths is a new digital offering available to members through the Aetna Health app. This technology simplifies the member experience by giving clarity about procedures and benefits that may be encountered and personalized care recommendations, all in one convenient location. At the core of Aetna Care Paths is a US patent-pending technology that delivers personalized recommendations for programs that will support members on their healthcare journey..

Aetna Care Paths 是通过 Aetna Health 应用程序向会员提供的全新数字服务。该技术简化了会员体验，将可能遇到的流程、福利以及个性化护理建议清晰地整合在一个便捷的位置。Aetna Care Paths 的核心是一项正在申请美国专利的技术，可为会员提供个性化的项目推荐，以支持他们的医疗保健之旅。

With Aetna Care Paths, members with certain health conditions receive a personalized view of their relevant benefit information as well as a care team to support them throughout their journey. Through AI-powered technology, members will find personalized health and wellness programs tailored to their specific condition, as well as the opportunities to order care kits for additional support..

通过Aetna Care Paths，患有某些健康状况的会员可以获得与其相关的福利信息的个性化视图，以及在整个过程中支持他们的护理团队。借助人工智能技术，会员将找到针对其特定状况量身定制的个性化健康与保健计划，同时还有机会订购护理套件以获得额外支持。

Aetna Care Paths is a marked shift from the transactional approach to health care taken by most insurance companies, to one that is journey-based and holistic.

Aetna护理路径标志着从大多数保险公司采取的交易型医疗保健方法，转向基于旅程和整体性的方法。

'Aetna Care Paths are one example of CVS Health's

‘Aetna护理路径是CVS Health的

$20 billion

200亿美元

multi-year digital investment in making health care simpler to navigate, a key aspect of Aetna's strategy of leveraging technology to deliver a better experience for our members and providers,' said

多年数字化投资，旨在简化医疗保健的导航，这是安泰利用技术为会员和供应商提供更好体验的战略的关键方面。”

Nathan Frank

内森·弗兰克

, Senior Vice President and Chief Digital and Technology Officer at Aetna. 'Leading-edge digital tools, including AI, support members at every stage of their health journey.'

，安泰高级副总裁兼首席数字和技术官。“前沿的数字工具，包括人工智能，支持会员在健康旅程的每个阶段。”

Nearly half of active Aetna members turn to the app each month to understand their benefits, manage their health and search for health care providers. Aetna Care Paths is just one of many tools that members can access through the Aetna App. Recent updates to the app include:

每个月，近一半的活跃的安森蓝十字会员使用该应用程序来了解他们的福利、管理健康状况并搜索医疗服务提供者。安森蓝十字护理路径只是会员通过安森蓝十字应用程序可以访问的众多工具之一。该应用程序的最近更新包括：

Schedule a vaccine:

预约疫苗：

Members can view, and schedule recommended vaccines through their local CVS Pharmacy and MinuteClinic within minutes. They can also find other providers of their choice.

会员可以查看并通过当地CVS药房和MinuteClinic在几分钟内预约推荐的疫苗。他们还可以找到其他自己选择的提供者。

Better visualize claims:

更好地可视化声明：

A new 'donut' chart clearly breaks down claim costs, helping members better understand what their plan covers and what they may owe.

一个新的“甜甜圈”图表清楚地细分了索赔费用，帮助会员更好地了解他们的计划涵盖的内容以及他们可能需要支付的费用。

Chat for quick, accurate answers:

快速、准确地回答问题的聊天：

By the end of July, members will quickly find the chat icon on the home screen and core landing pages to get help when they need it. This AI-powered chat provides immediate answers and integrates seamlessly with our call centers if a higher touch is needed.

到七月底，会员将很快在主页和核心登录页面上找到聊天图标，以便在需要时获得帮助。这个由人工智能驱动的聊天提供即时答案，并在需要更高接触时与我们的呼叫中心无缝集成。

Find the best doctor:

找到最好的医生：

Aetna's Smart Compare uses intelligent matching to offer members personalized provider recommendations with the highest likelihood of meeting their preferences and individual health needs.

Aetna的Smart Compare使用智能匹配，为会员提供最有可能满足其偏好和个性化健康需求的供应商推荐。

Advanced accessibility:

高级辅助功能：

A sleek, low-light dark mode interface improves accessibility and provides a more comfortable viewing experience for those who prefer a dark display – the first of its kind among leading health insurance apps.

一个简洁、低光的深色模式界面提高了可访问性，为那些喜欢深色显示的用户提供了更舒适的观看体验——这是领先的健康保险应用中的首创。

Learn

学习

about the Aetna Health app's capabilities.

关于Aetna健康应用的功能。

As we help members achieve their health goals more rapidly, we also save time for our colleagues. AI-driven clinical care summaries are a unique innovation aimed at giving nurses more time – as much as 90 minutes per day, or a full day per week – to engage and support members.

当我们帮助会员更快地实现他们的健康目标时，我们也为同事节省了时间。人工智能驱动的临床护理摘要是一项独特的创新，旨在让护士每天多出90分钟，或每周多出一整天的时间，来与会员互动并提供支持。

'We're giving our nurses more quality time to connect with members, listen to their concerns and help them navigate their health journeys,' said Dr.

“我们让护士有更多优质时间与会员沟通，倾听他们的顾虑，并帮助他们规划自己的健康之旅，”博士说。

Ben Kornitzer

本·科尼策

, Aetna's Chief Medical Officer. 'This could be a cancer patient, or a member recently diagnosed with heart disease, and that extra time in one-on-one conversations not only improves physical health outcomes but also supports our member's mental well-being. Helping our members achieve their best health, is our number one priority.'.

，Aetna的首席医疗官。“这可能是一位癌症患者，或者是一位最近被诊断出患有心脏病的会员，多花时间进行一对一的对话不仅改善身体健康状况，还支持我们的会员的心理健康。帮助我们的会员达到最佳健康状态是我们的首要任务。”

Other new Aetna technology solutions include:

其他新的Aetna技术解决方案包括：

More Accurately Find Providers Accepting New Patients:

更准确地找到接受新患者的提供商：

Instead of only relying on information shared by providers, Aetna taps into our claims data to validate if a provider is accepting new patients.

Aetna不仅依赖供应商共享的信息，还利用我们的理赔数据来验证供应商是否正在接收新患者。

Personalized Cost Tracking:

个性化成本跟踪：

Offers members tools to track their in-network and out-of-network spending, monitor their deductibles, and easily access the claims associated with those costs, helping them better understand and manage their health care costs.

为成员提供工具，以跟踪其网络内和网络外支出、监控其免赔额，并轻松访问与这些费用相关的理赔信息，帮助他们更好地理解和管理自己的医疗费用。

Provider Bill Matching and Claims Submission

提供者账单匹配和索赔提交

: Allows members to digitally submit claims by snapping a photo of a provider bill, which AI automatically matches with existing claims, helping members understand what they may owe.

允许会员通过拍摄供应商账单的照片以数字方式提交索赔，人工智能会自动将照片与现有索赔进行匹配，帮助会员了解他们可能需要支付的费用。

About CVS Health

关于CVS健康

CVS Health

CVS健康

is a leading health solutions company building a world of health around every consumer, wherever they are. As of

是一家领先的健康解决方案公司，致力于为每一位消费者打造一个全方位的健康世界，无论他们身在何处。截至

March 31, 2025

2025年3月31日

, the Company had more than 9,000 retail pharmacy locations, more than 1,000 walk-in and primary care medical clinics, a leading pharmacy benefits manager with approximately 88 million plan members, and a dedicated senior pharmacy care business serving more than 800,000 patients per year. The Company also serves an estimated more than 37 million people through traditional, voluntary and consumer-directed health insurance products and related services, including highly rated Medicare Advantage offerings and a leading standalone Medicare Part D prescription drug plan.

公司拥有超过9,000家零售药店，1,000多家步行和初级保健医疗诊所，一家领先的药房福利管理公司，约有8,800万计划成员，并且还拥有一个专门针对老年人的药房护理业务，每年服务超过80万名患者。公司还通过传统的、自愿的和消费者导向的健康保险产品及相关服务，为超过3,700万人提供服务，其中包括备受好评的Medicare Advantage产品和领先的独立Medicare Part D处方药计划。

The Company's integrated model uses personalized, technology driven services to connect people to simply better health, increasing access to quality care, delivering better outcomes, and lowering overall costs..

公司的一体化模式利用个性化的技术驱动服务，将人们与更优质的健康连接起来，增加获得优质护理的机会，提供更好的结果，并降低总体成本。

Media contact

媒体联系人

David Whitrap

大卫·惠特拉普

857-523-1219

David.Whitrap@cvshealth.com

SOURCE CVS Health

来源 CVS Health

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