Hello Patient Raises $22.5 Million Series A to Fix the “Front Door” of Healthcare With Conversational AI

你好，Patient公司筹集了2250万美元的A轮融资，利用对话式人工智能修复医疗保健的“前门”。

Led by Scale Venture Partners, Hello Patient’s conversational AI platform ensures providers never miss a patient—boosting access, retention, and revenue for healthcare practices

Scale Venture Partners领投，Hello Patient的对话式人工智能平台确保医疗服务提供者不会错过任何患者——提升医疗实践的可及性、留存率和收入。

AUSTIN, Texas, September 4, 2025-- Hello Patient, the conversational AI company reinventing patient communications, today announced a $22.5 million Series A financing led by Scale Venture Partners, with participation from 8VC, Bling Capital, Max Ventures, Remus Capital, and FirstLook Partners. The Hello Patient platform handles end-to-end patient conversations across voice, text, and chat—helping healthcare practices run leaner, grow faster, and deliver better care.

德克萨斯州奥斯汀，2025年9月4日——Hello Patient，这家重塑患者沟通的对话式人工智能公司，今天宣布完成了由Scale Venture Partners领投的2250万美元A轮融资，8VC、Bling Capital、Max Ventures、Remus Capital和FirstLook Partners参与了投资。Hello Patient平台覆盖语音、短信和聊天等端到端的患者对话，帮助医疗机构更高效运营、更快增长，并提供更好的医疗服务。

With this new round of funding, Hello Patient will continue to expand its product capabilities and scale its reach to healthcare organizations nationwide..

通过这一新一轮融资，Hello Patient 将继续扩展其产品能力，并将其覆盖范围扩大到全国的医疗保健机构。

The “front door” is the access layer of healthcare—the communication and scheduling systems that determine whether patients can actually get in to see a doctor. Today, that system is failing. Across the U.S., up to 42% of patient calls and texts can go unanswered during busy hours due to staffing shortages and overwhelmed call centers.

“前门”是医疗保健的接入层——即决定患者是否能够真正见到医生的沟通和排班系统。如今，这个系统正在失效。在美国各地，由于人手短缺和呼叫中心不堪重负，在繁忙时段高达42%的患者电话和短信可能无人接听。

The result is delayed or missed care for patients and lost revenue for practices..

结果是患者延误或错过治疗，诊所收入损失。

Hello Patient’s AI agents manage real conversations around the clock. They book appointments, answer questions, and re-engage patients, while meeting healthcare’s strict privacy and security standards. By automating routine tasks, practices free up staff to focus on direct patient care.

你好，患者的AI代理全天候管理真实对话。它们预约就诊、回答问题、重新吸引患者，同时满足医疗保健严格的隐私和安全标准。通过自动化日常任务，诊所的员工可以腾出时间专注于直接的患者护理。

“Before this, the only solution to these problems was to either hire more staff or use patient engagement software that’s limited to sending static messages,” said Alex Cohen, CEO and Founder of Hello Patient. “With conversational AI, we finally have another, 10x better solution. AI that can have full conversations with patients across phone calls and SMS is giving providers the ability to deliver the seamless, responsive access experience patients expect—while also improving their bottom line.”.

“在此之前，解决这些问题的唯一方法要么是雇佣更多的员工，要么是使用仅限于发送静态消息的患者参与软件，”Hello Patient首席执行官兼创始人亚历克斯·科恩表示。“通过对话式人工智能，我们终于有了另一种好10倍的解决方案。能够通过电话和短信与患者进行完整对话的人工智能，使医疗服务提供者能够提供患者所期望的无缝、响应迅速的服务体验——同时也改善了他们的收益。”

In less than a year, Hello Patient has powered more than 100,000 phone calls and 300,000 patient conversations. By meeting patients where they are, the platform helps outpatient groups—from clinic groups like Revive Med Spa to national digital health companies like Octave Health—convert more inbound leads, improve retention, and reactivate patients, all while reducing administrative burden..

在不到一年的时间里，Hello Patient已经支持了超过10万通电话和30万次患者对话。通过在患者所在的地方与他们接触，该平台帮助门诊团体——从Revive Med Spa这样的诊所团体到Octave Health这样的全国性数字健康公司——转化更多潜在客户，提高留存率，重新激活患者，同时减轻行政负担。

“We look for companies solving real operational bottlenecks in healthcare, and Hello Patient is tackling one of the biggest—the communication challenges between patients and providers,” said Jeremy Kaufmann, Partner at Scale Venture Partners. “Hello Patient stands out as the category-defining patient engagement platform, with an experienced team and early customer traction that prove AI can fix the access gap in healthcare.”.

“我们寻找那些解决医疗保健领域实际运营瓶颈的公司，而Hello Patient正在应对其中最大的挑战之一——患者与医疗服务提供者之间的沟通难题，”Scale Venture Partners合伙人Jeremy Kaufmann表示。“Hello Patient作为定义类别的患者互动平台脱颖而出，其经验丰富的团队和早期客户吸引力证明了人工智能可以弥合医疗保健的获取差距。”

Cohen, who previously led consumer product and growth at Carbon Health, founded Hello Patient with the learnings after trying to automate calls and texts 4 years ago with call center software that just didn’t work. Patient engagement isn’t just about marketing—it’s about every touchpoint, from the first phone call to follow-up care.

科恩曾领导过 Carbon Health 的消费产品增长业务，他在尝试使用呼叫中心软件来实现通话和短信自动化的四年过程中，发现该软件无法满足需求，于是基于这些经验创立了 Hello Patient。患者参与不仅仅关乎营销——它涉及从第一次电话咨询到后续护理的每一个接触点。

By combining multimodal communication (voice + SMS + chat) with proven consumer engagement principles, Hello Patient ensures no patient slips through the cracks..

通过将多模式通信（语音+短信+聊天）与经过验证的消费者参与原则相结合，Hello Patient确保没有患者被遗漏。

Hello Patient is growing. For open roles or to schedule a tailored demo, visit www.hellopatient.com.

你好，Patient正在成长。如需了解开放职位或安排定制演示，请访问www.hellopatient.com。

ABOUT HELLO PATIENT

关于HELLO PATIENT

Hello Patient is an AI-powered patient engagement platform that helps healthcare practices run leaner, grow faster, and deliver better care by handling end-to-end communications across voice, text, and chat. Founded in 2023, Hello Patient has already enabled hundreds of thousands of patient conversations, reducing no-shows and missed calls while improving patient access.

Hello Patient 是一个由人工智能驱动的患者互动平台，通过处理语音、短信和聊天的端到端通信，帮助医疗机构更精简地运营、更快地增长并提供更好的护理。自2023年成立以来，Hello Patient 已经促成了数十万次患者对话，减少了爽约和未接来电，同时改善了患者就医的可及性。

Visit www.hellopatient.com..

访问 www.hellopatient.com。

Contact:

联系人：

Hello Patient: hello@hellopatient.com

你好，患者：hello@hellopatient.com