New report highlights strong customer satisfaction, a 100% 'would buy again' rating, and Softheon's role in shaping a new member engagement category

新报告显示客户满意度高，100%“会再次购买”的评分，以及Softheon在塑造新的会员参与类别中的作用。

STONY BROOK, N.Y

纽约州石溪镇

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，

April 21, 2026

2026年4月21日

/PRNewswire/ --

/PRNewswire/ --

Softheon

索夫theon

, a leading cloud-based healthcare technology company, has been recognized in a new KLAS Research Emerging Insights Report for its ACA Marketplace Cloud platform. KLAS plans to place Softheon in a newly defined Member Management category, positioning the company as a pioneer in bringing together health insurance enrollment, billing, payments, and the overall member experience..

，一家领先的基于云计算的医疗技术公司，因其ACA市场云平台在新的KLAS研究新兴洞察报告中获得认可。KLAS计划将Softheon置于新定义的会员管理类别中，定位该公司为整合健康保险注册、账单、支付及整体会员体验的先驱。

The report also highlights persistent challenges across the ACA marketplace, including fragmented technology, manual workflows, and gaps in member engagement. These issues continue to create friction for health plans, pointing to a growing need for more connected, streamlined solutions.

该报告还强调了ACA市场持续存在的挑战，包括碎片化的技术、手动工作流程以及会员参与度的差距。这些问题继续为健康计划带来摩擦，表明对更加互联、精简的解决方案的需求日益增长。

KLAS findings show strong customer satisfaction with Softheon's

KLAS 的调查结果显示，客户对 Softheon 的满意度很高。

ACA Marketplace Cloud

ACA市场云

, including an overall performance score of 83.9. A score of over 81.1 is considered 'Best in KLAS.' Every customer that KLAS spoke with reported they would buy Softheon's solution again. Customers pointed to Softheon's ability to improve enrollment and billing accuracy, its deep understanding of the market, knowledgeable and experienced staff, and accessible, engaged executives who cultivate meaningful partnerships..

，总体绩效评分为83.9。超过81.1的评分被认为是“KLAS最佳”。KLAS交流过的每位客户都表示他们会再次购买Softheon的解决方案。客户指出，Softheon能够提高注册和账单的准确性，对市场有深刻的了解，员工知识渊博且经验丰富，高管平易近人、积极参与，能够建立有意义的合作伙伴关系。

'The KLAS report highlights how Softheon's all-in-one platform drives enrollment efficiency, streamlines billing processes, and enhances the member experience,' said

“KLAS 报告强调了 Softheon 的一体化平台如何提高注册效率、简化计费流程并改善会员体验，”表示

Eugene Sayan

尤金·萨扬

, founder and CEO of Softheon. 'This recognition reflects the growing demand for solutions that help national, regional, community, and provider-sponsored health plans operate more efficiently and better support their members. Our technology is enhanced with our team of experts, who are deeply engaged with our customers and aware of the challenges health plans face.

Softheon的创始人兼首席执行官表示：“这一认可反映了对帮助国家、地区、社区和供应商赞助的健康计划更高效运作并更好地支持其成员的解决方案的需求日益增长。我们的技术得到了我们专家团队的加强，他们与客户深入合作，了解健康计划面临的挑战。

We see this report and recognition as an important step in helping the industry define and evaluate solutions designed for these complex needs.'.

我们认为，这份报告和认可是帮助行业定义和评估针对这些复杂需求设计的解决方案的重要一步。

According to the report, customers most often pointed to three strengths in Softheon's platform:

根据报告，客户最常指出 Softheon 平台的三个优势：

End-to-end functionality:

端到端功能：

A unified solution supporting enrollment, eligibility, billing, and member communications in a single platform.

一个在单一平台上支持注册、资格审查、账单和会员沟通的统一解决方案。

ACA expertise and interoperability:

ACA专业能力和互操作性：

Deep knowledge of CMS requirements and the ability to integrate with federal and state exchanges.

对CMS要求的深入了解以及与联邦和州交换平台集成的能力。

Strong partnership model:

强大的合作伙伴模式：

Accessible executive leadership and collaborative customer relationships.

可接触的行政领导和协作的客户关系。

Customers also reported tangible results, including more accurate enrollments, more efficient billing processes, and overall operational improvements—in many cases within the first year of using the platform.

客户还报告了切实的成果，包括更准确的注册、更高效的计费流程以及整体运营的改进——在许多情况下，这些成果在使用该平台的第一年内就已实现。

KLAS Research is a leading healthcare IT research firm that evaluates software and services based on direct customer feedback. To learn more, access the full report

KLAS Research是一家领先的医疗IT研究公司，根据直接的客户反馈评估软件和服务。欲了解更多信息，请访问完整报告。

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About Softheon

关于Softheon

Founded in 2000, Softheon's healthcare Software-as-a-Service (SaaS) and Business Process-as-a-Service (BPaaS) solutions solve complex challenges for health plans, their distribution networks, and government health agencies. Currently, Softheon's solutions serve over 100 health plans. Issuers and consumers in Small Group, ICHRA, Dental, Medicare, and Affordable Care Act (ACA) markets benefit from Softheon's technology that reduces administrative overhead and enhances user experiences.

成立于2000年，Softheon的医疗保健软件即服务（SaaS）和业务流程即服务（BPaaS）解决方案解决了健康计划、其分销网络以及政府卫生机构的复杂挑战。目前，Softheon的解决方案服务于100多个健康计划。小团体、ICHRA、牙科、医疗保险和《平价医疗法案》（ACA）市场的发行方和消费者受益于Softheon的技术，该技术减少了管理负担并提升了用户体验。

Softheon is an Agent and Merchant of Record that facilitates health insurance enrollment, administration, and renewal. Softheon has been recognized as one of the World's Top Healthtech Companies by TIME. For more information on Softheon's solutions, visit .

Softheon 是一家作为代理和记录商户的公司，致力于促进健康保险的注册、管理和续保。Softheon 被《时代》杂志评为全球顶级健康科技公司之一。如需了解更多关于 Softheon 解决方案的信息，请访问 。

softheon.com

softheon.com

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Contact

联系

Allyson Van Wagnen

艾莉森·范·瓦格恩

[email protected]

电子邮件地址

SOURCE Softheon

源 Softheon

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