FLORHAM PARK, N.J.--(BUSINESS WIRE)--Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, today announced an innovation initiative with Microsoft that will use Microsoft Azure OpenAI Service to bring the power of generative AI to drive quality, productivity and faster cycle times for Conduent’s global clients..

新泽西州弗洛勒姆公园（BUSINESS WIRE）--全球技术领先的商业解决方案和服务公司Conduent Incorporated（Nasdaq:CNDT）今天宣布与微软合作推出一项创新计划，该计划将使用Microsoft Azure OpenAI服务，为Conduent的全球客户带来生成性人工智能的力量，以提高质量、生产力和更快的周期。。

The innovative initiative initially is exploring generative AI implementation in healthcare claims management, customer service platforms and fraud detection, with three pilots underway. By integrating generative AI into its client offerings and internal operations, Conduent builds on its longstanding history of delivering technologies and solutions that improve client operating and cost performance, enhance customer experience and optimize business processes..

这项创新举措最初是在医疗索赔管理、客户服务平台和欺诈检测中探索生成性人工智能的实施，目前正在进行三项试点。通过将生成性人工智能集成到其客户产品和内部运营中，Conduent建立在其提供技术和解决方案的悠久历史之上，这些技术和解决方案可改善客户运营和成本效益，增强客户体验并优化业务流程。。

“With a heritage built on helping our clients improve their business performance through technologies such as automation, machine learning, and digitalization, we are excited to collaborate with Microsoft to develop the next generation of business solutions that will be powered by generative AI,” said Cliff Skelton, Conduent President and Chief Executive Officer.

Conduent总裁兼首席执行官克利夫·斯凯尔顿（Cliff Skelton）表示：“我们的传统是通过自动化、机器学习和数字化等技术帮助客户提高业务绩效，因此我们很高兴与微软合作开发下一代业务解决方案，该解决方案将由生成性人工智能提供支持。”。

“We are focused on harnessing the potential of generative AI to further advance our solutions and capabilities leading to improved quality, efficiency and productivity for our clients and in our own operations.”.

“我们专注于利用生成人工智能的潜力，进一步推进我们的解决方案和能力，从而提高客户和我们自己运营的质量、效率和生产力。”。

“Generative AI has the power to transform how businesses and organizations operate – serving as a force-multiplier to improve efficiencies and enhance customer experiences across a range of industries,” said Svetlana Reznik, GM Data & AI at Microsoft. “Our collaboration with Conduent will help accelerate AI adoption for their customers in a secure cloud environment.”.

微软数据与人工智能总经理斯维特拉娜·雷兹尼克（SvetlanaReznik）表示：“生成性人工智能有能力改变企业和组织的运作方式，成为一种力量倍增器，可以提高效率，增强各个行业的客户体验。”。“我们与Conduent的合作将有助于加速其客户在安全云环境中采用人工智能。”。

Creating innovation in business processes through generative AI

通过生成性人工智能在业务流程中创造创新

As a BPaaS leader with a diversified portfolio of solutions and industries served, Conduent is in a unique position to evaluate and embed generative AI across a range of applications and sectors.

作为一家拥有多元化解决方案和服务行业组合的BPaaS领导者，Conduent在评估和嵌入一系列应用和行业的生成性AI方面处于独特地位。

Through this AI initiative, Conduent and Microsoft will be collaborating on multiple use cases across a variety of business processes. These use cases will use dedicated instances of AI to protect Conduent’s and its clients’ data. The generative AI pilots underway include:

通过这项人工智能计划，Conduent和微软将在各种业务流程的多个用例上进行合作。这些用例将使用AI的专用实例来保护Conduent及其客户的数据。正在进行的生成性人工智能试点包括：

Intelligent data harvesting from healthcare claims documents for faster adjudication by implementing Azure AI Document Intelligence and Azure OpenAI Service

通过实施Azure AI Document Intelligence和Azure OpenAI服务，从医疗保健索赔文档中智能收集数据，以更快地进行裁决

Increasing the volume and speed of fraud detection processing in payments by using Azure Data Factory and Azure OpenAI Service

通过使用Azure Data Factory和Azure OpenAI服务提高支付中欺诈检测处理的数量和速度

Improving customer service agent responsiveness by using Azure AI Language Service, Azure AI Speech Service and Azure OpenAI Service

通过使用Azure AI语言服务、Azure AI语音服务和Azure OpenAI服务改进客户服务代理的响应能力

With deep experience in robotic process automation (RPA) and other forms of automation, Conduent is well positioned to guide its clients in the use of this new technology and its eBook, “Generative AI: A measured approach to exploring opportunities that drive business process efficiency,” offers actionable insights to streamline operations and foster growth through generative AI..

凭借在机器人流程自动化（RPA）和其他形式的自动化方面的丰富经验，Conduent能够很好地指导其客户使用这项新技术及其电子书《生成性人工智能：探索推动业务流程效率的机会的衡量方法》，提供了可行的见解，以通过生成性人工智能简化运营并促进增长。。

About Conduent

关于Conduent

Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions.

Conduent提供跨越商业、政府和交通领域的数字商业解决方案和服务，为其客户和数百万依赖他们的人创造有价值的成果。该公司利用云计算、人工智能、机器学习、自动化和高级分析来提供关键任务解决方案。

Through a dedicated global team of approximately 59,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $100 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day.

Conduent的解决方案和服务通过一支由约59000名员工组成的专门全球团队、流程专业知识和先进技术，数字化地改变了客户的运营，以增强客户体验、提高绩效、提高效率和降低成本。Conduent在许多方面为客户的使命增添了动力，包括每年支付约1000亿美元的政府付款，每年实现23亿次客户服务互动，每年通过人力资源服务为数百万员工提供权力，每天处理近1300万笔收费交易。

Learn more at www.conduent.com..

Learn more at www.conduent.com..

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Note: To receive RSS news feeds, visit www.news.conduent.com. For open commentary, industry perspectives and views, visit http://twitter.com/Conduent, http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent.

Trademarks

商标

Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

Conduent是Conduent在美国和/或其他国家注册的商标。其他名称可能是其各自所有者的商标。